Technical Account Manager II

Job summary

The Technical Account Manager will lead customer adoption of Google Cloud products by managing technical implementations and transformation strategies. They will also act as a customer advocate, managing escalations and developing roadmaps to ensure long-term business success.

Job details

MINIMUM QUALIFICATIONS: * Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience. * 8 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs. * Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), cloud technical support, cloud escalation management, or cloud consulting. PREFERRED QUALIFICATIONS: * MBA or Master’s degree in a Management, Technical, or Engineering field. * Experience translating business requirements into technological solutions. * Experience in application or workload migration to public cloud providers. * Experience collaborating with teams, groups, business units, channel partners, systems integrators, and third-party developers to deliver solutions. * Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks. * Excellent written, verbal communication, presentation, problem-solving, and client management skills. ABOUT THE JOB: As a Technical Account Manager (TAM), you will help customers successfully adopt Google Cloud products. You will lead the successful adoption of Google Cloud at organizations, guiding them through the technical facets of their Google Cloud transformation journey. You will manage the successful delivery of Cloud Consulting engagements to drive customer adoption of Google Cloud services. In this role, you will regularly engage with various stakeholder groups, including leadership of enterprises and a cross-functional and geographically dispersed team.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Individual pay is determined by factors including job-related skills, experience, and relevant education or training. Canada: $162000 - $166000 (CAD) + 15% bonus target + equity + benefits Learn more about benefits at Google [https://www.google.com/about/careers/applications/benefits/]. RESPONSIBILITIES: * Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goal and business transformation strategies. * Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum. * Develop relationships with stakeholders to understand customer’s business, develop roadmaps, and lead quarterly business reviews and executive sessions to better understand business and technical needs. * Plan for customer events and launches, partnering with Support, Developers, and Site Reliability Developers to ensure customer success, and work with customers and Support to guide issues/escalations to resolution. * Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Google Cloud adoption.

What you’ll do

The Technical Account Manager will lead customer adoption of Google Cloud products by managing technical implementations and transformation strategies. They will also act as a customer advocate, managing escalations and developing roadmaps to ensure long-term business success.

Requirements

Candidates must have a bachelor's degree in a technical field and at least 8 years of experience in customer-facing technical roles. Proficiency in cloud operations, migration strategies, and strong communication skills are essential for this position.

Benefits

• Bonus target • Equity

Listed skills

• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Cloud operations
• Technical implementation
• Transformation programs
• Cloud consulting
• Stakeholder management
• Business requirements
• Workload migration
• IT operations
• Database systems
• Networking
• IT security
• Application development
• Service architecture
• Cloud-native development
• Storage systems
• Content delivery networks
• Cloud-Native Development
• Customer Success Management
• Database Systems
• IT Security
• Cloud Operations
• Google Cloud Platform (GCP)
• Escalation Management
• Application Development
• Management
• Business Requirements
• Business Transformation
• IT Capacity Management
• Content Delivery Networks
• Computer Science
• Consulting
• Customer Advocacy
• Equities
• Virtual Teams
• Leadership
• Information Technology Operations
• Problem Solving
• Milestones (Project Management)
• Public Cloud
• Release Management
• Timelines
• Verbal Communication Skills
• Master Of Business Administration (MBA)

Job areas

• Technology
• Consulting
• Customer Service & Support
• Software
• Management & Leadership
• Technical Account Manager
• Retail and Wholesale Trade Managers
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products