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- Employment type
- Full-time
- Experience level
- Mid-level · 3+ years
- Posting language
- English
- Working hours
- 40 hours per week
Job summary
You will manage the end-to-end renewal process while building strong, strategic relationships with clients to drive retention and growth. Additionally, you will collaborate with internal teams to identify upsell opportunities and ensure client success through proactive engagement and account planning.
Job details
You will manage the end-to-end renewal process while building strong, strategic relationships with clients to drive retention and growth. Additionally, you will collaborate with internal teams to identify upsell opportunities and ensure client success through proactive engagement and account planning. Candidates must have at least 3 years of experience in account management or customer success within a SaaS or technology environment. Proficiency with CRM tools and the ability to work cross-functionally in a fast-paced setting are essential requirements.
What you’ll do
You will manage the end-to-end renewal process while building strong, strategic relationships with clients to drive retention and growth. Additionally, you will collaborate with internal teams to identify upsell opportunities and ensure client success through proactive engagement and account planning.
Requirements
Candidates must have at least 3 years of experience in account management or customer success within a SaaS or technology environment. Proficiency with CRM tools and the ability to work cross-functionally in a fast-paced setting are essential requirements.
Benefits
- Competitive salary
- Tuition reimbursement
- Lifestyle reimbursements
- Mindfulness initiatives
- Fitness initiatives
- Flexible PTO
Listed skills
- Account Management · Preferred
- Data analysis · Preferred
- Upselling · Preferred
- Client Relationship Management · Preferred
- Salesforce · Preferred
- CRM · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Account management
- Customer success
- SaaS
- Renewals
- Upselling
- Cross-selling
- CRM
- Salesforce
- Client relationship management
- Strategic planning
- Risk mitigation
- Data analysis
- Client engagement
- Nonprofit sector knowledge
- Philanthropic sector knowledge
- Government sector knowledge
Job areas
- Customer Service & Support
- Sales
- Software
- Technology
- Social Services