Inside Sales (Heavy Duty Parts)

Job summary

The Counter Sales Representative assists customers in person and over the phone with the selection and purchase of heavy-duty parts. They are responsible for managing transactions, maintaining product knowledge, and ensuring high-quality customer service within the branch.

Job details

Fort Garry Industries (FGI) is Canada's most trusted truck and trailer parts, sales and service provider. With over 100 years of service under our belt, we are always expanding and looking for talented and motivated people to join our team and help with our continued success! Joining FGI means being part of a forward-thinking team shaping the future of the transportation industry. Our WINNIPEG BRANCH has an exciting opportunity for a COUNTER SALES REPRESENTATIVE to join our team! What You Will Do: The Counter Sales Representative is a customer-forward role that serves customers in person and on the phone, helping them select and purchase heavy-duty parts and equipment. You will work with your branch team members to deliver a high-quality customer experience that exceeds customer expectations through the following tasks: * Provide product knowledge expertise in selling aftermarket heavy-duty parts to customers and build long-lasting customer relationships * Optimize each transaction by advising on products, product applications, returns, warranty claims, and special orders to meet all customer needs * Answer customer questions about products, prices, availability, product catalogues, and features * Assist with cash and/or national accounts * Follow company procedures for sales pricing, processing approved credits, invoicing, and freight billing for customers and/or product defects * Complete online training as needed and champion brand lines or products * May be assigned special projects * May deliver parts to customers with a company vehicle * May operate a forklift within the branch * Other duties as assigned What We Require: * 1-5 years of experience selling heavy-duty parts sales, or a similar industry (Agriculture, Automotive, Trailers) preferred, combined with a high school diploma or other equivalency certificate * Must be able to meet the physical requirements: Able to lift parts upwards of 50 -75 lbs., use ladders at varying heights, and frequently walk in a large warehouse * Completion of a parts technician trades program is preferred but not required * Proficiency with multiple languages (Hindi, Punjabi or Urdu) is a strong asset * Must have open availability including Saturdays * Proficient with Microsoft Office and other standard office equipment * Excellent customer service skills * Strong communication skills, including both written and verbal * Team-oriented, adaptable, with a commitment to safety excellence What We Offer: * Competitive Wages -PLUS Yearly bonus! * Great Benefits -Health, Dental, Vision, and much, much more * RRSP Matching * Health Spending Account * Paid sick days and Short-Term Disability Benefits * Discount on gym membership * Retirement Perks * And an overall great place to be! Fort Garry Industries welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process. Fort Garry Industries is committed to the principle of Employment Equity. It is our goal to achieve a workforce that is reflective of the citizens we serve. Employment Equity promotes the principles of fairness, merit and equitable employment representation. Fort Garry Industries values diversity in the workplace. Women, Indigenous People, Visible Minorities and Individuals with Disabilities are encouraged to apply and self-identify. The more inclusive we are, the better our work will be. Creating a culture of equality isn’t just the right thing to do, it’s also the smart thing.

What you’ll do

The Counter Sales Representative assists customers in person and over the phone with the selection and purchase of heavy-duty parts. They are responsible for managing transactions, maintaining product knowledge, and ensuring high-quality customer service within the branch.

Requirements

Candidates should have 1-5 years of experience in heavy-duty parts or a similar industry and possess a high school diploma or equivalent. The role requires the physical ability to lift up to 75 lbs and the flexibility to work Saturdays.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• RRSP matching
• Health spending account
• Paid sick days
• Short-term disability benefits
• Gym membership discount
• Yearly bonus

Listed skills

• Customer service · Preferred
• Product Knowledge · Preferred
• Forklift operation · Preferred
• Sales · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• Inventory management · Preferred
• invoicing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Product knowledge
• Sales
• Communication
• Microsoft Office
• Inventory management
• Forklift operation
• Parts identification
• Invoicing
• Warranty claims processing
• Employment Equity
• Office Equipment
• Product Knowledge
• Lifting Ability
• Agriculture
• Billing
• Customer Service
• Forklift Truck
• Selling Techniques
• Warehousing
• Product Defect
• Punjabi Language
• Urdu Language
• Team Oriented
• Cataloguing
• Advising

Job areas

• Sales
• Customer Service & Support
• Transportation
• Retail
• Logistics
• Inside Sales Representative
• Commercial Sales Representatives
• Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel

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