Inside Sales Advisor

Are you looking for a stimulating and sustainable career within a well-established local company? At HydroSolution, we are proud to have contributed to the Quebec market for over 65 years. Thanks to our products, most of which are manufactured in Quebec, we offer not only job stability but also real opportunities for professional growth. Join a committed team and play an active role in our growth! Role As a Inside Sales Advisor, you will use your advisory strengths to handle incoming calls—particularly within the heat pump department—in order to identify customer needs and convert calls into sales. Your goal? Highlight the benefits of our service offering and the features of our new products in order to book appointments for our external representatives. After receiving comprehensive product training, you will be able to properly assess needs, prepare quotes, and achieve targeted results. Responsibilities Answer incoming calls and email quote requests, acting as an expert to recommend the best products and services based on customer needs; Effectively advise customers and close sales according to their needs; Exceed expectations in customer development by converting more prospects into clients; Act as a brand ambassador with potential customers; Support clients with online transactions and process web quotes. Ideal Profile Recognized for strong sales and negotiation skills; Demonstrates active listening and ease in communicating with customers; Genuine desire to help customers find the best solutions; Highly organized with strong attention to detail; Comfortable with computer systems, including Outlook, Excel, and Adobe; Bilingual to effectively serve both English- and French-speaking customers and provide high-quality service in both languages; Call center experience is an asset; Availability based on operational needs (8:00 a.m. to 7:00 p.m., Monday to Friday). What We Offer Comprehensive training on our products; Sick days and personal days throughout the year; A group insurance program (extended health care, prescription drugs, dental, life, vision, etc.); A group RRSP with employer contributions; Hybrid work model: 1 day per week in the office; Wellness and remote work allowances; Free covered parking; Team activities and motivating contests; Professional development opportunities; Telemedicine services; And much more! About Us At HydroSolution, everyone’s work is a source of inspiration and pride. Together, we offer much more than products—we provide peace of mind to Quebecers by offering turnkey solutions for their comfort and safety. Water heaters, charging stations, heat pumps, leak detection systems, water purifiers… our services continue to evolve to meet the needs of today and tomorrow. We may not save lives… but we sure rescue bad days! That’s why we see our employees as everyday heroes for thousands of Quebecers. Do you have what it takes to join a dedicated team committed to making life easier for its customers? Apply now—this opportunity could change your life too!

Handle incoming calls and emails to identify customer needs and recommend appropriate heat pump products and services. The primary goal is to convert prospects into clients and book appointments for external representatives.

Candidates should possess strong sales and negotiation skills, be bilingual in English and French, and be proficient with computer systems like Excel and Outlook. Call center experience is considered an asset.

• Comprehensive Product Training • Sick Days • Personal Days • Group Insurance • Extended Health Care • Prescription Drugs • Dental Insurance • Life Insurance • Vision Insurance • Group RRSP with Employer Contributions • Wellness Allowance • Remote Work Allowance • Free Covered Parking • Team Activities • Motivating Contests • Professional Development Opportunities • Telemedicine Services

Identified from the job description. Confirm important requirements above.

• Sales
• Negotiation
• Active Listening
• Customer Communication
• Organization
• Attention To Detail
• Outlook
• Excel
• Adobe
• Bilingualism
• Call Center Operations

• Sales
• Customer Service & Support
• Energy
• Trades

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week

Office presence

1 days per week