Inside Sales Representative

Job summary

The Inside Sales Representative manages customer orders, inquiries, and inventory availability while coordinating with internal departments to ensure timely fulfillment. They also maintain accurate order data and provide professional support to both internal and external customers.

Job details

Since 1963, EarthFresh has been an international leader in the produce industry, with operations in both the U.S.A. and Canada. We proudly specialize in providing the Foodservice and Retail industries with a wide selection of conventional and organic potato varieties ideal for frying, baking, mashing, boiling, and roasting. We are a team of fantastic people who are joined together by the same belief – that “fresh produce is a way of life”. EarthFresh invites you to be a part of our ever-growing team and share in our success! OBJECTIVE Reporting to the Director, Inside Sales, the Inside Sales Representative will play a vital role in providing exceptional customer service while supporting the sales team and ensuring a smooth flow of day-to-day operations. In addition, the Inside Sales Representative will manage customer orders and inquiries, communicate order updates and changes, monitor product availability, and work closely with Sales, Procurement, Production, Logistics and Shipping/Receiving to ensure customer requirements are met accurately and on time. QUALIFICATIONS Education: High school diploma Post-secondary education in a related field strongly preferred Experience and Skills: Minimum 3 years of customer service experience; experience in Inside Sales or Order Management is strongly preferred Proficiency in Microsoft Office, strong attention to detail and excellent communication skills; working knowledge of Famous / EDI systems an asset Excellent organizational and problem-solving skills with the ability to prioritize Ability to multi-task in a fast-paced environment while maintaining a high level of accuracy Ability to work independently, demonstrate initiative and collaborate effectively with others Experience in the produce industry preferred PRINCIPAL RESPONSIBILITIES Prepare and accurately enter customer sales orders into the system. Respond promptly and professionally to internal and external customer inquiries and requests. Communicate order status, changes, shortages and discrepancies to customers and relevant internal teams. Monitor inventory levels and product availability and coordinate with Sales, Procurement, Production and Logistics to ensure customer orders are fulfilled accurately and on time. Proactively identify potential order, inventory or product availability issues and work with the appropriate departments to find solutions. Troubleshoot last-minute customer requests and order changes and coordinate with Production, Procurement, Logistics and Shipping/Receiving to minimize disruptions. Maintain accurate customer and order information within internal systems. Generate and review reports to analyze previous orders, identify shortages and support planning decisions. Build and maintain positive working relationships with customers and internal departments. Participate in weekend coverage on a rotational basis, as required. Perform other duties as required by the Director, Inside Sales. EarthFresh is committed to providing employment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We are committed to providing accommodations for applicants with disabilities throughout the recruitment process. If you require accommodation at any stage of the application process, please contact the Human Resources Department to work with you to meet your needs.

What you’ll do

The Inside Sales Representative manages customer orders, inquiries, and inventory availability while coordinating with internal departments to ensure timely fulfillment. They also maintain accurate order data and provide professional support to both internal and external customers.

Requirements

Candidates must have at least 3 years of customer service experience, with preference given to those with inside sales or order management backgrounds. Proficiency in Microsoft Office and strong organizational skills are required, along with a high school diploma and ideally some post-secondary education.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• Multi-Tasking · Preferred
• Microsoft Office · Preferred
• Data entry · Preferred
• Communication Skills · Preferred
• Relationship Building · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Inside sales
• Order management
• Microsoft Office
• Communication skills
• Organizational skills
• Problem-solving
• Multi-tasking
• Attention to detail
• Famous systems
• EDI systems
• Inventory monitoring
• Data entry
• Relationship building
• Inside Sales
• Order Management
• Shipping And Receiving
• Inventory Monitoring
• Baking
• Planning
• Logistics
• Customer Service
• Communication
• Procurement
• Food Services
• Sales
• Frying
• Leadership
• Problem Solving
• Multitasking
• Operations
• Order Management Systems
• Roasting
• Troubleshooting (Problem Solving)
• Prioritization
• Customer Inquiries
• Detail Oriented

Job areas

• Sales
• Customer Service & Support
• Food & Beverage
• Logistics
• Administrative
• Inside Sales Representative
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products