Clinical Specialist/Sales Agent - Orthopaedics

Job summary

Sell and promote orthopaedic products across a defined territory by developing new accounts, expanding existing accounts, and meeting sales targets. Support surgeons and hospital staff through operating room observation, product education and demonstrations, customer issue resolution, and management of evaluation and loaner inventory.

Job details

REPORTING TO: Area Manager, Orthopaedics, DePuy Synthes Agency – West JOB LOCATION: Vancouver Island, BC TRAVEL REQUIREMENT: Local to the territory – Vancouver Island ABOUT US: DePuy Synthes is the orthopaedics company of Johnson & Johnson. With one of the most comprehensive orthopaedics portfolios in the world, we help heal and restore movement for millions of patients. Our products span various specialties, including joint reconstruction, trauma, craniomaxillofacial, spinal surgery, and sports medicine. JOB DESCRIPTION: DePuy Synthes is seeking an ambitious Clinical Specialist/Sales Agent to represent our expansive product offering that includes joint reconstruction, trauma, craniomaxillofacial, spinal surgery, power tools and sports medicine, in addition to VELYS™ Robotic-Assisted Surgery. All are designed to advance patient care while delivering clinical and economic value to the health care system. Building on our proud product innovation and legacy of industry firsts, we are reimagining the orthopaedic landscape with new advancements in medical technologies and digital surgery across the entire continuum of care to Keep People Moving today and tomorrow. The successful Clinical Specialist/Sales Agent candidate will have the opportunity to sell and promote company products within a defined geographic territory. This will be accomplished by developing new accounts and expanding usage of company products within current accounts in an effort to meet a sales quota based on company sales goals and to directly increase sales revenue of the company. Working closely with surgeons and Operating Room (OR) staff, you will provide exceptional service and ensure your customers' total satisfaction with our comprehensive line of products. KEY RESPONSIBILITIES: • Sell products by scheduling sales calls to meet with current and potential customers to fulfill revenue and unit growth objectives assigned by company on a monthly/quarterly/annual basis. • Develop and implement sales strategies to effectively promote the company's products to appropriate hospital personnel and physicians. • Observe surgical procedures in the operating room of hospital accounts to gain insight into the specific nuances of each physician and each member of the OR staff. • Respond to customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel to develop optimal solutions. • Build relationships with hospital personnel (e.g. through casual conversation, meetings, participation in conferences) to make new contacts in other departments within hospital and to identify key purchasing decision makers in order to facilitate future sales. • Educate customers on the merits and proper clinical usage of company products by giving presentations and demonstrations using a wide variety of formats and platforms to secure purchasing commitments, often with the help of incentive programs and services made available to the account being developed. • Effectively manage evaluation, loaner, and sales sample inventory and return products in a timely manner and according to company policy. QUALIFICATIONS: • High level of energy, motivation, drive, persistence, initiative, commitment, and professionalism • Excellent time management skills and the ability to adapt to changing environments • Ability to work autonomously and as part of a team • A strong comfort level in a clinical setting (operating rooms, hospitals) • Competitive and focused on achieving goals • Ability to build relationships with internal team members, customers and clinical KOL’s EDUCATION: • University Degree (BSc/BA in business or health related discipline preferred) DESIRED WORK EXPERIENCE: • 3+ years of medical device sales experience required • Experience selling a capital portfolio within the medical device industry REQUIREMENTS: • Ability to work evenings and weekends (on call work) • Proficient in Microsoft Office programs • Valid driver’s license • Clean driving record

What you’ll do

Sell and promote orthopaedic products across a defined territory by developing new accounts, expanding existing accounts, and meeting sales targets. Support surgeons and hospital staff through operating room observation, product education and demonstrations, customer issue resolution, and management of evaluation and loaner inventory.

Requirements

Requires at least three years of medical device sales experience, with capital portfolio sales experience desired, and a university degree; a business or health-related degree is preferred. Candidates should be comfortable in clinical settings, able to work independently and collaboratively, proficient in Microsoft Office, hold a valid driver's license with a clean driving record, and be available for evening, weekend, and on-call work.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• adaptability · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• Inventory management · Preferred
• Relationship Building · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Medical Device Sales
• Sales Strategy
• Account Development
• Relationship Building
• Operating Room Support
• Clinical Product Education
• Product Demonstrations
• Customer Service
• Complaint Resolution
• Inventory Management
• Time Management
• Microsoft Office
• Autonomous Work
• Teamwork
• Communication
• Adaptability

Job areas

• Sales
• Healthcare
• Customer Service & Support

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