Jr. Account Executive

Job summary

The role involves managing client relationships and driving account growth by identifying expansion opportunities for software solutions. Additionally, the candidate will generate new business leads and collaborate with cross-functional teams to ensure customer success.

Job details

About Delbridge Solutions: Delbridge Solutions is one of North America’s fastest growing technology companies. With offices in Toronto, USA, Costa Rica, and Romania, we provide world-class software solutions for digital and finance transformations. Many of our clients are Fortune 1000 companies and trust Delbridge Solutions as a partner to support their business processes. We are looking for a proactive, entrepreneurial, and growth-oriented Junior Account Executive to join our team. This is an excellent opportunity for someone who thrives in a fast-paced environment and is eager to build relationships, contribute to business growth, and help clients succeed using our cutting-edge solutions. What You Will Do: · Develop Customer Relationships: As the primary point of contact for assigned clients, you will build and maintain long-term relationships, ensuring strong customer satisfaction and engagement. You'll proactively identify customer needs, issues, and expansion opportunities, addressing them in a timely and effective manner. · Account Growth & Expansion: Drive growth within your assigned accounts by identifying opportunities to expand Delbridge’s services. You’ll work closely with customers to demonstrate the value of our solutions, encourage adoption, and identify opportunities for service diversification. · Sales & Lead Generation: Research and identify new business opportunities, soliciting new accounts and nurturing relationships through phone, email, and social media. Manage sales opportunities through CRM systems, from lead tracking and forecasting to proposal generation and closing deals. · Collaborate Cross-Functionally: Work closely with Project Managers, Delivery Teams, and Consultants to ensure that customer expectations are met. You will also collaborate with the Sales and Marketing teams to strategize on business development initiatives and product offerings. · Customer Success & Retention: Address customer concerns and challenges, resolving issues quickly to maintain a high level of customer satisfaction. Your focus will be on fostering long-term partnerships and ensuring that customers are achieving their goals through our software solutions. Who You Are: · Experience: You have 1-3 years of experience in business development, account management, or customer success, preferably in a software or IT consulting environment. Previous experience in financial planning, business intelligence, or performance management is an asset. · Skills: o Strong communication skills (verbal and written) with the ability to build rapport and influence decision-makers. o Excellent problem-solving abilities, with a proactive approach to anticipating and resolving customer issues. o Ability to manage multiple customer accounts and sales opportunities at once. o Experience using CRM tools and managing sales pipelines. · Customer-Centric: You are driven by customer satisfaction and are passionate about delivering value to clients. You understand the importance of building strong, trusted relationships. · Tech-Savvy: You are eager to learn and adapt to new technologies and solutions. Knowledge of CPM, SPM, or Data & Analytics software is a strong plus (e.g., Prophix, Anaplan, Adaptive Insights, Vena, OneStream). Benefits Why Delbridge Solutions? · Growth Opportunities: As a fast-growing company, we offer rapid career progression. Your achievements will be recognized and rewarded through performance bonuses and career development initiatives. · Collaborative Culture: We foster a team-oriented environment where your contributions are valued, and you’ll have the opportunity to shape the company’s success. · Training & Development: You will have access to ongoing training, enabling you to expand your technical expertise and become a leader in your field. Delbridge Solutions values diversity and is an equal-opportunity employer. We encourage applications from all individuals, including those with disabilities, and accommodations are available upon request throughout the recruitment process.

What you’ll do

The role involves managing client relationships and driving account growth by identifying expansion opportunities for software solutions. Additionally, the candidate will generate new business leads and collaborate with cross-functional teams to ensure customer success.

Requirements

Candidates need 1-3 years of experience in business development or account management, preferably within the IT consulting or software sector. Proficiency in CRM tools and a customer-centric approach are essential, with knowledge of CPM or SPM software being a strong asset.

Benefits

• Performance Bonuses
• Career Development Initiatives
• Ongoing Training

Listed skills

• Problem solving · Preferred
• Account Management · Preferred
• Relationship Building · Preferred
• CRM Tools · Preferred
• Business development · Preferred
• Cross-Functional Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Account Management
• Business Development
• Customer Success
• CRM Tools
• Lead Generation
• Relationship Building
• Problem Solving
• Sales Pipeline Management
• Cross-functional Collaboration
• Customer Retention

Job areas

• Sales
• Consulting
• Software
• Finance & Accounting
• Customer Service & Support