Senior Account Manager (Influencer Marketing)

Job summary

Manage key client relationships and oversee influencer marketing campaigns from planning through execution, ensuring clear communication, timely delivery, and high-quality work. Track account and campaign performance, identify opportunities to improve engagement and utilization, and collaborate with internal teams to strengthen execution and the client experience.

Job details

Senior Account Manager (Influencer Marketing) Canada-Based Remote | Full-Time Contractor Role Overview We’re looking for a Senior Account Manager with experience handling gaming accounts to lead influencer marketing campaigns from start to finish. In this role, you’ll manage client relationships, coordinate with internal teams, and ensure campaigns are executed smoothly, on time, and at a high creative standard. This role is ideal for someone who thrives in a fast-paced environment, communicates clearly across cultures and time zones, and has a strong passion for social media and digital content. Responsibilities Account Ownership & Coordination: Manage day-to-day relationships with assigned key accounts, ensuring seamless communication, clear follow-ups, and reliable execution across all initiatives. Structured Client Support: Anticipate client needs, respond promptly to requests, and ensure partners feel supported, informed, and confident at every stage of engagement. Utilization Growth: Monitor engagement and usage data, identify opportunities for improvement, and implement practical initiatives to increase participation and overall account performance. Operational Excellence: Ensure every client touchpoint — including reporting, communications, campaign assets, and timelines — is delivered with precision, accuracy, and attention to detail. Performance Tracking: Track and analyze key performance indicators (KPIs), including utilization, engagement rates, customer satisfaction, and NPS. Contribute to regular reporting and performance reviews. Cross-Functional Collaboration: Partner closely with campaign, sourcing, creative, and operations teams to enhance execution quality and continuously improve the overall client experience. What We’re Looking For 4-5 years of Influencer marketing experience 3-5 years of experience in account management, customer success, consulting, marketing, or a structured client-facing role within a high-performing organization Experience in gaming accounts is a must Experience working with US Based companies Can start ASAP Excellent communication skills with a professional and confident presence. Strong attention to detail and disciplined follow-through. Comfortable working with data, dashboards, and performance metrics to inform decisions. Highly responsive, reliable, and accountable. Proactive, solutions-oriented mindset. High energy, ambition, and motivation to grow within a performance-driven environment. Excellent written and spoken English About Content Lab Content Lab is a global influencer and social marketing agency helping brands create content and campaigns that feel relevant to the people, platforms, and cultures they want to reach. Our team works across markets and time zones, bringing together influencer marketing, creative strategy, social-first content, and data-driven thinking to help global brands connect with audiences in meaningful ways. Since 2025, Content Lab has been part of SAMY, a global social-first agency group operating across 40 markets. Being part of SAMY connects us with a broader global creative community of strategists, creatives, social specialists, researchers, and technologists — creating opportunities to collaborate beyond Content Lab, exchange ideas across markets, and contribute to work with a truly global perspective. At Content Lab, you still get the ownership and pace of a focused, entrepreneurial team, while benefiting from the expertise, creative community, and opportunities of a much larger global organization. We work remotely, move quickly, and expect people to take ownership of their work, communicate openly, solve problems proactively, and continuously look for ways to make both the work and the way we work better.

What you’ll do

Manage key client relationships and oversee influencer marketing campaigns from planning through execution, ensuring clear communication, timely delivery, and high-quality work. Track account and campaign performance, identify opportunities to improve engagement and utilization, and collaborate with internal teams to strengthen execution and the client experience.

Requirements

Requires 4–5 years of influencer marketing experience and 3–5 years in account management or another structured client-facing role, including mandatory experience with gaming accounts and experience working with US-based companies. Candidates should be available to start as soon as possible and demonstrate excellent English communication, strong attention to detail, data fluency, reliability, and a proactive, solutions-oriented approach.

Listed skills

• Project Coordination · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• Data analysis · Preferred
• Communication · Preferred
• Reporting · Preferred
• Campaign Management · Preferred
• Client Relationship Management · Preferred
• Cross-Functional Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Influencer Marketing
• Gaming Account Management
• Client Relationship Management
• Campaign Management
• Customer Success
• Client Support
• Account Growth
• KPI Tracking
• Performance Analysis
• Data Analysis
• Reporting
• Cross-Functional Collaboration
• Communication
• Attention to Detail
• Project Coordination
• Problem-Solving

Job areas

• Marketing
• Management & Leadership
• Customer Service & Support
• Creative & Media
• Data & Analytics