Account Manager

Job summary

Manage brand and agency client relationships and deliver sampling, UGC, review, and social campaigns from kickoff through completion and renewal. Coordinate creators, content review, fulfillment, timelines, and KPIs, then report campaign results and insights to clients.

Job details

About Chimeable Chimeable is a product sampling and UGC platform operating across the US and Canada. We partner with major CPG brands like P&G, Heinz, and e.l.f. Cosmetics to get products into the hands of real consumers, who try them, share authentic reviews, and create content for TikTok and Instagram. Our campaigns combine sampling, UGC, social posting, creator management, and fulfillment, all managed through the Chimeable platform. The Role We're looking for an Account Manager to own client relationships and run sampling and content campaigns from start to finish. You'll turn brand and agency goals into live campaigns, manage creators and shipments, review content, and report results. You'll be as comfortable leading a client call as you are reviewing creator videos or working in our campaign dashboard. This role is currently remote and involves occasional travel to client sites and trade shows across the US and Canada. What You'll Do Own a portfolio of brand and agency clients from kickoff through completion and renewal Translate client objectives into sampling, UGC, review, and social campaigns Build and launch campaigns on the Chimeable platform, including requirements, deliverables, instructions, and timelines Oversee creator participation, from recruitment and selection to product delivery and content submission Review creator content to ensure it meets campaign requirements and brand guidelines Write creator-facing communications, including invitations, instructions, reminders, and feedback Manage sample fulfillment with clients, warehouse partners, and internal teams Track deliverables and KPIs, proactively resolving issues that could affect timelines Prepare performance reports and present results and insights to clients Travel occasionally to client offices and trade shows What We're Looking For Experience in UGC, creator or influencer marketing Strong understanding of short-form video platforms like TikTok and Instagram Extremely organized and proactive, able to juggle multiple campaigns, clients, and deadlines Strong writing skills and comfort giving clear, actionable feedback on content Both strategic and hands-on, comfortable in a startup where processes are still being built Willingness to travel occasionally 1–4 years in account management, client success, or campaign management is a plus Based in the Toronto or Montreal metro area What We Offer $50K–$60K CAD salary range Extended health insurance benefits Remote and flexible work environment Direct work with leading consumer brands A front-row seat to the fast-moving UGC and creator marketing space And yes, plenty of free product samples Chimeable is an equal opportunity employer. We welcome applicants of all backgrounds.

What you’ll do

Manage brand and agency client relationships and deliver sampling, UGC, review, and social campaigns from kickoff through completion and renewal. Coordinate creators, content review, fulfillment, timelines, and KPIs, then report campaign results and insights to clients.

Requirements

The role seeks experience in UGC, creator, or influencer marketing, strong familiarity with TikTok and Instagram, and excellent organization and writing skills. Candidates should be proactive, comfortable managing multiple campaigns and giving clear content feedback, willing to travel occasionally, and preferably have 1–4 years of relevant experience; applicants should be based in the Toronto or Montreal metro area.

Benefits

• Extended Health Insurance
• Remote and Flexible Work Environment
• Free Product Samples

Listed skills

• Performance Reporting · Preferred
• Account Management · Preferred
• Campaign Management · Preferred
• Client Relationship Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Account Management
• Client Relationship Management
• UGC Marketing
• Creator Marketing
• Influencer Marketing
• Campaign Management
• TikTok
• Instagram
• Content Review
• Creator Recruitment
• Client Communication
• Sample Fulfillment
• KPI Tracking
• Performance Reporting
• Project Organization
• Actionable Feedback

Job areas

• Marketing
• Customer Service & Support
• Management & Leadership
• Sales
• Logistics