Senior Account Manager

Job summary

Manage key client accounts and develop new business, overseeing the sales cycle from initial inquiry through project completion. Prepare proposals and estimates, negotiate contracts, coordinate delivery with internal teams, resolve client issues, track sales performance, and build long-term relationships.

Job details

Company Description BNE Concrete Floors & Coatings Inc., part of BNE Contractors, has been a leader in the polished concrete and resinous coatings industry for over 30 years. The company provides floor enhancement solutions for a wide range of commercial and industrial facilities across Canada. With deep technical knowledge, extensive experience, and strong resources, BNE delivers durable, high-performance flooring systems tailored to client needs. Team members work in a fast-paced, project-driven environment focused on quality, safety, and long-term client relationships. Guided by the motto #wemakefloorsbetter, BNE is committed to innovation and continuous improvement in flooring solutions. Role Description The Senior Account Manager is a full-time, on-site role based in Cambridge, ON. This position is responsible for managing key client accounts, developing new business opportunities, and overseeing the full sales cycle from initial inquiry through project completion. Day-to-day tasks include meeting with clients, assessing project requirements, preparing proposals and estimates, negotiating contracts, and coordinating with project managers and operations to ensure successful delivery. The Senior Account Manager maintains regular communication with clients, provides status updates, resolves issues, and supports long-term relationships to drive repeat and referral business. This role also involves tracking sales performance, contributing to strategic planning, and representing the company at industry events and site visits. Qualifications Strong client relationship management and account leadership skills, with experience handling multiple projects and stakeholders. Proven business development and sales skills, including lead generation, opportunity qualification, and contract negotiation. Solid project coordination abilities, with familiarity in construction or industrial flooring environments considered an asset. Excellent communication, presentation, and interpersonal skills, with the ability to collaborate effectively across teams. Demonstrated analytical and problem-solving skills, including the ability to interpret technical information and develop practical solutions. Relevant experience in construction, coatings, concrete, or industrial services; prior senior account management experience strongly preferred. Post-secondary education in business, construction management, or a related field, or equivalent combination of education and experience. Comfort working on-site in a mix of office and field settings, with a valid driver’s license and willingness to travel to client locations as needed.

What you’ll do

Manage key client accounts and develop new business, overseeing the sales cycle from initial inquiry through project completion. Prepare proposals and estimates, negotiate contracts, coordinate delivery with internal teams, resolve client issues, track sales performance, and build long-term relationships.

Requirements

Requires strong account management, sales, business development, communication, project coordination, analytical, and problem-solving abilities; experience in construction, coatings, concrete, or industrial services is relevant, and senior account management experience is strongly preferred. A post-secondary education in business, construction management, or a related field—or equivalent experience—is expected, along with a valid driver’s license and willingness to travel to client locations.

Listed skills

• Project Coordination · Preferred
• Problem solving · Preferred
• Sales · Preferred
• Communication · Preferred
• Client Relationship Management · Preferred
• Stakeholder Management · Preferred
• Business development · Preferred
• Contract Negotiation · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Client Relationship Management
• Account Leadership
• Business Development
• Sales
• Lead Generation
• Opportunity Qualification
• Contract Negotiation
• Project Coordination
• Communication
• Presentation Skills
• Stakeholder Management
• Analytical Skills
• Problem-Solving
• Proposal and Estimate Preparation
• Technical Information Interpretation
• Client Account Management

Job areas

• Sales
• Construction
• Management & Leadership