Service Account Manager

As the ideal candidate you: Are focused on a long-term career. Are prepared to invest, with the proper training, the time necessary to take your career to the next level. Enjoy connecting with people on the phone, videoconferencing and face-to-face. Have the ability to work in a self-directed way within a team environment. Strong ability to take initiative and confidently direct customer interactions. Understand the importance of demonstrating value, having fun and being invited back. For the ideal candidate, we offer: Immediate / ongoing training. Insightful mentorship / technical support. Career growth opportunities. Company benefits. Formal Sales training specific approach Duties and responsibilities include but are not limited to the following: Actively lead the contract renewal process by reviewing contractual performance and customer satisfaction. Re-price renewing contracts and present to stakeholders for approval. Review client account history and conduct client-facing meetings to discuss account performance and opportunities for improvement and growth. Maintain customer relationships and grow existing agreements by proposing additional value-added services. Respond to customer’s questions regarding service agreements. Build partnering relationships with clients responsible for the decision-making process. Actively listen, probe and identify concerns. Understand each customer’s business and demonstrate technical expertise to develop credibility, loyalty, and trust. Work with our business development team to prepare estimates for our various service offerings and develop custom solutions adapted to our customers’ needs. Be accountable for the tracking of developed and potential opportunities within our Customer Relationship Management System (Salesforce). Manage and achieve KRA targets. Travel to various sites or clients to undertake the above. COMPETENCY REQUIREMENTS Change Orientation Communicates Effectively Continuous Learning Customer Focus Time management and organization skills Holds Self and Others Accountable Problem Solving and Innovation Teamwork and Collaboration Values and Respects Others EDUCATION REQUIREMENTS Post-secondary Degree or Diploma in a related discipline preferred WORK EXPERIENCE REQUIREMENTS Mechanical background would be considered an asset; Previous sales and customer service experience would be considered an asset; Estimating experience would be considered an asset; Previous experience within the service business would be considered an asset; SKILLS, ABILITIES, AND OTHER REQUIREMENTS Motivated and able to work with deadlines; Organization and time management; Strong written and verbal communications skills are required; Proficient in MS Office (Word, Excel, Project); Must hold a valid Canadian driver's license

Lead the contract renewal process and manage client account performance to identify growth opportunities. Maintain strong customer relationships and collaborate with the business development team to create custom service solutions.

A post-secondary degree or diploma is preferred, along with a valid Canadian driver's license. Experience in sales, customer service, estimating, or a mechanical background is considered an asset.

• Company Benefits • Training • Mentorship • Technical Support • Career Growth Opportunities

Identified from the job description. Confirm important requirements above.

• Contract Renewal
• Customer Relationship Management
• Account Management
• Salesforce
• Client Relations
• Estimating
• Time Management
• Communication Skills
• MS Office
• Problem Solving
• Technical Expertise
• Negotiation
• Continuous Development
• Organizational Skills
• Self-Discipline
• Service Offerings
• Valid Driver's License
• Microsoft Excel
• Business Development
• Customer Service
• Communication
• Value-Added Services
• Sales
• Innovation
• Mentorship
• Proactivity
• Renewal Theory
• Sales Training
• Video Conferencing
• Teamwork

• Sales
• Customer Service & Support
• Management & Leadership
• Engineering
• Service Account Manager
• Account Manager (General)
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

Minimum education

College diploma

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week