Customer Service Sales Representative

Job summary

Handle inbound and outbound customer interactions, identify customer needs, present suitable solutions, and close sales while maintaining customer satisfaction. Process orders, update customer records, follow up on leads, resolve or escalate issues, collaborate with the team to meet sales targets, and provide feedback to improve service and sales processes.

Job details

Company Description Billion Business Consulting Inc. provides solutions that help businesses connect effectively with their target audiences. The company leverages expertise in both B2B and B2C strategies to support clients across diverse industries and markets. By crafting customized approaches, Billion Business Consulting Inc. aligns services with each client’s specific goals and needs. Team members collaborate closely with businesses to enhance customer engagement, expand reach, and drive sustainable growth. Role Description The Customer Service Sales Representative is a full-time, on-site role based in Winnipeg, MB. This position is responsible for handling inbound and outbound customer interactions, responding to inquiries, and providing product or service information in a clear and professional manner. The role involves identifying customer needs, presenting appropriate solutions, and closing sales while maintaining a high level of customer satisfaction. Daily activities include processing orders, updating customer records, following up on leads, and collaborating with team members to meet individual and team sales targets. The representative will also support issue resolution, escalate complex concerns when necessary, and contribute feedback to improve customer service and sales processes. Qualifications Strong customer service and communication skills, with the ability to listen actively, build rapport, and respond clearly in person, by phone, and in writing. Sales and negotiation abilities, including experience in consultative selling, handling objections, and meeting or exceeding sales goals. Basic computer proficiency, including working with CRM or customer databases, email, and office productivity tools. Problem-solving and conflict resolution skills, with a focus on delivering positive customer outcomes and maintaining professionalism under pressure. Organizational and time management skills to handle multiple customer interactions, follow-ups, and documentation efficiently. Previous experience in customer service, retail, call center, or sales roles is an asset. High school diploma or equivalent required; post-secondary education in business, marketing, or a related field is an advantage. Ability to work on-site in Winnipeg, MB, including flexible availability for days, evenings, and weekends as needed.

What you’ll do

Handle inbound and outbound customer interactions, identify customer needs, present suitable solutions, and close sales while maintaining customer satisfaction. Process orders, update customer records, follow up on leads, resolve or escalate issues, collaborate with the team to meet sales targets, and provide feedback to improve service and sales processes.

Requirements

Requires strong customer service, communication, sales, negotiation, problem-solving, conflict resolution, organizational, and time-management skills, along with basic computer proficiency and the ability to work on-site in Winnipeg with flexible availability. A high school diploma or equivalent is required; post-secondary education in business, marketing, or a related field is an advantage, and relevant customer service or sales experience is an asset.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Objection Handling · Preferred
• Organization · Preferred
• Sales · Preferred
• Negotiation · Preferred
• Communication · Preferred
• Consultative Selling · Preferred
• Conflict Resolution · Preferred
• CRM · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Communication
• Active Listening
• Rapport Building
• Consultative Selling
• Negotiation
• Objection Handling
• Sales
• CRM
• Customer Database Management
• Problem-Solving
• Conflict Resolution
• Organization
• Time Management
• Order Processing
• Lead Follow-Up

Job areas

• Sales
• Customer Service & Support
• Marketing