Account Manager

Job summary

The Account Executive will develop new business opportunities through prospecting and networking while managing existing client accounts. They will also prepare business proposals, provide tailored logistics solutions, and collaborate with internal operations teams.

Job details

As a customs broker and international freight forwarder, Axxess is a family-owned business that has been supporting importing and exporting companies since 1998. Our team members make a real difference through the personalized service they provide to our clients. They are skilled, respectful, caring, and enjoy taking on new challenges! At Axxess, we are committed to supporting our experts throughout their careers. We provide you with the tools you need to thrive, develop your full potential, and make a meaningful contribution to the team’s success. Interested? We are looking for our next Account Executive to join our Business Development team at our Québec City office! You will enjoy many benefits, including: * Group insuranceà * Group RRSP with employer contribution * 7 personal days in addition to annual vacation * Training paid for by Axxess * A stimulating and collaborative work environment (teambuilding activities, happy hours, etc.) * Access to the Employee Assistance Program Your main responsibilities will be to: * Develop new business opportunities for our Québec market and surrounding regions through prospecting, networking, and representation activities, both in person and virtually. * Analyze the needs of current and potential clients in order to propose tailored solutions in Canadian and U.S. customs brokerage, customs consulting, courier services, and North American and international transportation, including ocean and air freight. * Build, maintain, and develop strong relationships with existing clients and prospects, while identifying opportunities for additional sales. * Prepare pricing, write business proposals, and present clear, professional, and compelling quotes. * Work closely with the customs operations, transportation, and other internal teams to ensure an effective response to client needs and requirements. * Manage existing accounts effectively, monitor client performance, document activities and opportunities in the CRM, and prepare weekly sales activity reports What we are looking for: * You have relevant experience in B2B sales, business development, or account management. * You are comfortable communicating in both French and English with clients, prospects, and colleagues across Canada and the United States. * You have knowledge of customs brokerage, transportation, logistics, or international trade. * You have a strong customer-service approach, excellent listening skills, and the ability to build long-term relationships based on trust. * You are autonomous, proactive, and able to make sound decisions in a dynamic environment. * You demonstrate good judgment, resilience, and perseverance in achieving your objectives. * You are comfortable using computer tools, including Microsoft Office, Outlook, Excel, and a CRM. * You have strong analytical, problem-solving, and priority-management skills. * You hold a valid Class 5 driver’s license. The following will be considered an asset: * A bachelor’s degree in sales, administration, international trade, or any other related field. * A CIFFA, CSCB, IATA, or other relevant certification in the transportation and customs field. To apply, please send us your resume through our website or Indeed. We will contact shortlisted candidates within a maximum of two weeks. The use of the masculine form in this job posting is solely intended to simplify the text. Axxess International values the diversity of the people it hires and serves. For the company, diversity means fostering a workplace where individual differences are recognized, appreciated, respected, and valued, in order to develop everyone’s full potential and make the most of each person’s talents and strengths.

What you’ll do

The Account Executive will develop new business opportunities through prospecting and networking while managing existing client accounts. They will also prepare business proposals, provide tailored logistics solutions, and collaborate with internal operations teams.

Requirements

Candidates should have relevant experience in B2B sales or account management and possess knowledge of customs brokerage or transportation. Proficiency in both French and English is required, along with strong analytical and communication skills.

Benefits

• Group insurance
• Group RRSP with employer contribution
• 7 personal days
• Paid training
• Employee Assistance Program
• Teambuilding activities

Listed skills

• Business development · Preferred
• Account Management · Preferred
• Logistics · Preferred
• Customer service · Preferred
• Microsoft Office · Preferred
• Microsoft Outlook · Preferred
• Microsoft Excel · Preferred
• CRM · Preferred
• Problem solving · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• B2B sales
• Business development
• Account management
• Customs brokerage
• Logistics
• International trade
• Customer service
• Prospecting
• Networking
• Microsoft Office
• Outlook
• Excel
• CRM
• Problem-solving
• Communication
• Sales Prospecting
• Resilience
• Bilingual (French/English)
• Valid Driver's License
• Microsoft Excel
• Account Management
• Business To Business
• Business Development
• Customer Relationship Management
• Business Proposals
• Customer Service
• Consulting
• Personalized Service
• Customs Broking
• Sales
• International Trade
• Air And Ocean Freight Forwarding
• Problem Solving
• Listening Skills
• Microsoft Outlook
• Operations
• Requirements Management
• Sales Administration
• Team Building
• Prioritization

Job areas

• Sales
• Logistics
• Transportation
• Consulting
• Customer Service & Support
• Account Manager
• Customs Broker
• Clearing and Forwarding Aents
• Customs Brokers
• Compliance Officers