Inside Sales Representative

Job summary

The Inside Sales Representative manages customer relationships and identifies sales opportunities through inbound and outbound communications. They coordinate with internal teams to provide accurate pricing, quotes, and solutions while ensuring efficient order fulfillment.

Job details

Who We Are: At Avnet, relationships matter. We are a global, FORTUNE ® 500 technology distributor and solutions company that delivers design, supply chain and logistics expertise to customers at every stage of a product’s lifecycle. Our employees have a front row seat to the latest innovations shaping the world we live in and the future we share. We’re driven to help our customers around the world succeed and we do so by earning the trust of some of the biggest names in technology. Working at Avnet means being a part of a global team. We work collaboratively and with integrity, doing business the right way. For more than a century, we have partnered together to help our customers, suppliers and teammates realize the transformative possibilities of technology. Experience what’s next at Avnet! Job Summary: Combines inside sales/customer service and technical/systems knowledge to sell products, services and solutions to new and existing customers/account base through a variety of inbound and outbound multimedia communications (e.g., telephone, email, fax, portals). Effectively develops and manages trusted relationships for assigned customers/accounts. Promotes company options and solutions to customers on a regular basis. Identifies sales opportunities to deliver focused market/brand solutions to the customer resulting in increased market share, sales and margin for suppliers and maximizing value to the company. Consistently delivers revenue or profit that supports and drives the account/customer to meet financial sales metrics. Principal Responsibilities: Delivers solutions or finds new opportunities for a positive customer experience utilizing independent judgment and sales methodology. Initiates and answers sales inquiries directly from/to prospective and/or existing customers to promote product offerings, services and capabilities. Promptly and accurately responds to prospective or existing customer information requests. Monitors/follows up on sales activities throughout the process to meet or exceed customer requirements from initial contact to order fulfillment. Maintains and expands sales with existing accounts through a high level of customer service and customer knowledge (e.g., Distribution Total Available Market (DTAM), projects in pipeline, critical start dates). Working in a team environment, proactively coordinates sales efforts and strategies with internal resources such as product, materials, field sales and suppliers. Effectively communicates with customers regarding current product information and provides accurate and detailed pricing, quotes, and input on products and final solutions. Coordinates existing customer requirements for inventories, delivery lead time and unit prices. Other duties as assigned. Job Level Specifications: Acquires basic skills through work experience or formal training to perform routine tasks. Tasks are routine, repetitive and manual in nature with minimal complexity or variation and specific to the job. Work is performed under supervision with detailed instructions. Priorities are provided for performing work. Interacts mostly with immediate peers within assigned customers/teams. Based on nature of the role, may respond to requests from others in the organization. Impact of decisions is primarily contained to the work of the job. Work Experience: Typically requires less than one year of related experience. Education and Certification(s): High School Diploma or equivalent Distinguishing Characteristics: Possesses knowledge of products or services typically for a specific brand or line of business. Exhibits the ability to deliver solutions for small and less complex accounts. Maybe required to occasionally travel to customer sites or attend training including some overnight travel. Beginning demonstrated knowledge of systems such as SAP, ERP, order management. Basic Excel skills, Microsoft office suite and Outlook. #LI-HYBRID What We Offer: Our employees work hard to live our values and help us grow. Our total rewards strategy supports Avnet’s ability to attract, engage, develop, and reward our employees, while promoting a diverse and inclusive environment. We offer competitive compensation and benefit programs — from time away and flexible working arrangements to programs supporting employee well-being and opportunities to give back to your community. Generous Paid Time Off Savings and Pension Plans Paid Holidays Family Support (Paid Leave, Surrogacy, Adoption) Medical, Dental, Vision, and Life Insurance Long-term and Short-term Disability Insurance Education Assistance Employee Development Resources Employee Wellness, Leadership Development and Mentorship Programs Benefits listed above may vary depending on the nature of your employment with Avnet. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills. Avnet is an Equal Opportunity Employer committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex (including pregnancy), age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other characteristic protected by law. This policy of non-discrimination also applies to religious dress and grooming practices. Avnet will accommodate employee religious dress standards and grooming practices that do not result in undue hardship for the Company. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center at (888) 994-7669.

What you’ll do

The Inside Sales Representative manages customer relationships and identifies sales opportunities through inbound and outbound communications. They coordinate with internal teams to provide accurate pricing, quotes, and solutions while ensuring efficient order fulfillment.

Requirements

The role requires a High School Diploma or equivalent and typically less than one year of related experience. Candidates should possess basic knowledge of systems like SAP or ERP and proficiency in Microsoft Office tools.

Benefits

• Paid Time Off
• Savings and Pension Plans
• Paid Holidays
• Family Support
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Long-term Disability Insurance
• Short-term Disability Insurance
• Education Assistance
• Employee Development Resources
• Employee Wellness Programs
• Leadership Development
• Mentorship Programs

Listed skills

• SAP · Preferred
• Customer service · Preferred
• Order Fulfillment · Preferred
• ERP · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Team Collaboration · Preferred
• Microsoft Office Suite · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Inside Sales
• Customer Service
• Technical Knowledge
• Relationship Management
• Sales Methodology
• Order Fulfillment
• Pricing
• Quoting
• SAP
• ERP
• Order Management
• Excel
• Microsoft Office Suite
• Outlook
• Communication
• Team Collaboration
• Product Knowledge
• Financial Sales
• Product Promotion
• Supply Chain
• Time Off Management
• Logistics
• Microsoft Excel
• Training And Development
• Family Support
• Sales
• Order Fulfillment Management
• Leadership Development
• Product Lifecycle Management
• Market Share
• Mentorship
• Microsoft Outlook
• Microsoft Office
• Multimedia
• SAP ERP
• Order Management Systems

Job areas

• Sales
• Customer Service & Support
• Technology
• Logistics
• Inside Sales Representative
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products

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