Inside Sales Specialist

Job summary

Manage inbound and outbound sales, qualify and nurture leads, and support the external sales team with quotations and follow-ups. Respond to customer inquiries, track opportunities in Oasis, coordinate order processing, maintain customer relationships, and contribute to sales targets and process improvements.

Job details

Company Description AM Agency is a manufacturers agent serving Alberta, Northeastern and Southeastern British Columbia, the Yukon Territory, and Nunavut. The agency specializes in lighting, lighting controls, and electrical systems, backed by a knowledgeable team that delivers practical, reliable solutions. With over 30 years of experience and offices in Calgary and Edmonton, AM Agency is deeply rooted in the market and provides support throughout the entire project lifecycle, from concept to completion. The team is committed to distinguished customer service while maintaining a positive, engaging work environment. AM Agency continues to evolve with market conditions and technological advancements to best serve clients and partners. Role Description The Inside Sales Specialist is a temporary (3 month, with potential ongoing work) full-time, hybrid role based in Calgary, AB. In this position, the specialist will manage inbound and outbound sales activities, qualify and nurture leads, and support the external sales team with accurate quotations and timely follow-ups. Daily responsibilities include responding to customer inquiries, preparing proposals, tracking opportunities in Oasis, and coordinating with suppliers and internal stakeholders to ensure smooth order processing. The role also involves maintaining strong customer relationships, monitoring customer satisfaction, and providing product and solution information for lighting and electrical systems. The Inside Sales Specialist will contribute to sales targets and participate in continuous improvement initiatives to enhance processes and customer experience. Qualifications Demonstrated experience in Inside Sales and Lead Generation, with the ability to manage a sales pipeline and meet defined targets. Strong Customer Service and Customer Satisfaction focus, including the ability to build relationships and respond to customer needs in a timely, professional manner. Excellent Communication skills, both written and verbal, to interact effectively with customers, colleagues, and suppliers. Comfort with Oasis, quoting tools, and basic office software (e.g., Excel, Word, email platforms). Understanding of or interest in lighting, lighting controls, and electrical products; prior industry experience is an asset. Ability to work effectively in a hybrid environment, manage priorities, and collaborate with team members across locations. Strong organizational skills and attention to detail in handling quotes, orders, and documentation.

What you’ll do

Manage inbound and outbound sales, qualify and nurture leads, and support the external sales team with quotations and follow-ups. Respond to customer inquiries, track opportunities in Oasis, coordinate order processing, maintain customer relationships, and contribute to sales targets and process improvements.

Requirements

Experience in inside sales and lead generation, with the ability to manage a sales pipeline and meet targets, is required. Candidates should have strong customer service, communication, organizational, and prioritization skills, be comfortable with Oasis and office software, and have an interest in lighting and electrical products.

Listed skills

• Customer service · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Lead Qualification · Preferred
• Microsoft Word · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Inside Sales
• Lead Generation
• Sales Pipeline Management
• Customer Service
• Customer Relationship Management
• Communication
• Quoting
• Lead Qualification
• Sales Follow-Up
• Oasis
• Excel
• Word
• Order Processing
• Lighting Systems
• Electrical Products
• Organization and Attention to Detail

Job areas

• Sales
• Customer Service & Support
• Manufacturing