ACCOUNT MANAGER

Key Responsibilities * Serve as the primary point of contact for assigned customers, building strong, professional relationships that foster trust and long‑term loyalty. * Represent company with professionalism, ensuring every customer interaction reflects our commitment to respect, courtesy, and exceptional service. * Ensure customers receive requested products and services promptly and accurately. * Conduct regular follow‑ups to confirm satisfaction and identify additional needs or opportunities. * Address customer concerns by investigating issues, interpreting policy, and taking appropriate action to resolve problems. Escalate complex situations to the Business Development Manager when necessary. * Perform additional duties as required. Qualifications * Post‑secondary education in Business, Sales, Marketing, or a related field is an asset. * Minimum 3 years of sales and customer service experience in lumber, building materials, or construction. * Strong knowledge of industry products, architectural/structural plans, and market trends. * Ability to read and interpret blueprints. * Proficiency with MS Office and Outlook. * Proven sales and cold‑calling experience. * Excellent communication, presentation, and interpersonal skills. * Strong attention to detail, analytical thinking, and problem‑solving ability. * Highly organized, able to multitask and meet deadlines in a fast‑paced environment. * Strong negotiation skills and the ability to work collaboratively. * Working knowledge of OH&S and WCB regulations. We offer a comprehensive benefits package that includes health and dental coverage, a company pension plan, and paid time off. Our program is designed to support employee well-being and provide long-term security.

Serve as the primary point of contact for customers to build long-term loyalty and ensure prompt delivery of products and services. Resolve customer concerns and identify new business opportunities through regular follow-ups.

Requires at least 3 years of sales and customer service experience within the lumber, building materials, or construction industry. Candidates should be able to read blueprints and possess strong communication and negotiation skills.

• Health Coverage • Dental Coverage • Company Pension Plan • Paid Time Off

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Account Management
• Sales
• Customer Service
• Blueprint Reading
• Cold Calling
• Negotiation
• MS Office
• Outlook
• Interpersonal Communication
• Problem Solving
• Analytical Thinking
• Multitasking
• OH&S Regulations
• WCB Regulations
• Presentation Skills

• Sales
• Construction
• Customer Service & Support
• Management & Leadership

Minimum education

Bachelor’s degree

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week