Ada is an AI-driven customer service platform that enhances user experiences and empowers enterprises by improving agent performance and accelerating AI maturity since 2016.
Toronto, Ontario
With more than 550 AI agents deployed globally, Ada is the trusted leader in agentic customer experience. Activated by the ACX Operating Model—a combination of technology, methodology, and expertise—enterprises can easily create and manage high-performing AI agents that deliver personalized interactions across channels. Since 2016, Ada has powered more than 6.4 billion interactions for global brands like Ancestry, Cebu Pacific, IPSY, monday.com, Pinterest, Square, and Sky, delivering extraordinary experiences at scale. Learn more at ada.cx.
Remote · Canada
The Account Manager is responsible for managing a portfolio of 60 customers to ensure high retention, health, and renewal rates. They will also identify expansion opportunities and provide regular business reviews to demonstrate the value of Ada's AI solutions.