Senior Account Manager

Job summary

The Senior Account Manager owns the full client lifecycle for a portfolio of high-revenue accounts, acting as the primary senior point of contact. They are responsible for managing budgets, timelines, and profitability while identifying growth opportunities and resolving client escalations.

Job details

About Us At zö agency, we transform ideas into impact for those who dare to make change. We're a full-service creative agency dedicated to championing the changemakers – the purpose-driven organizations and businesses that form the backbone of our economy. We don't just deliver services—we build strategic partnerships rooted in trust, collaboration, and a shared commitment to meaningful change. Our approach combines strategic clarity with creative possibility, helping purposeful brands transcend ordinary marketing to achieve extraordinary results. Position Overview We're seeking an experienced Sr. Account Manager to join our team of strategic guides, creative alchemists, and unwavering advocates. As a Sr. Account Manager, you'll own the client lifecycle for your own book of business — carrying each account from handoff through postmortem and into recapture. You'll act as the client's most senior day-to-day point of contact, and bring sound judgment to how zö agency shows up on every account you touch. Salary & Benefits Salary $90,000 - 110,000 CAD, DOE Health insurance stipend of $350/month Unlimited PTO Remote work location Collaborative, purpose-driven work environment Professional development opportunities Key Responsibilities Own the client lifecycle for your portfolio of accounts, guiding each one from handoff through postmortem and into recapture, and setting the direction for how zö agency shows up with that client beyond day-to-day delivery Act as the client's most senior point of contact on your accounts, building trust that holds through a hard moment Provide white glove service to a subset of zö agency's Tier A clients (high revenue, high complexity), as a senior, dedicated point of contact Own profitability and margin on your accounts against target; surface growth and renewal opportunities to the Agency Director and carry the account work that follows Manage contractors, scopes, budgets, and timelines on your projects, keeping delivery on track and within budget Resolve escalations on your own accounts, working them through before they grow into bigger problems Monitor your accounts for gaps and opportunities, bringing forward and implementing ideas that improve the client experience Bring a portfolio-level view to your own accounts, thinking in strategy for every one you touch rather than the next deliverable alone Qualifications 5+ years of experience managing client accounts, with time spent at a marketing agency Experience managing a portfolio of accounts, including projects upwards of $250,000 Experience working across all facets of marketing, including but not limited to brand, web, social, digital, PR, and traditional advertising Comfortable owning account financials, growth, renewal, and margin, and can speak to it in a client meeting Fluent in project management platforms (we use Teamwork.com, though experience with another is fine) and in Google Workspace Strategic thinking with a client-service mindset Ability to translate client needs into actionable requests for internal teams Who You Are You're intrepid and curious, asking "what if?" to explore creative possibilities You bring vibrant energy and strategic intention to every challenge You raise hard news early, before anyone has to ask for it You know how to hold a line with a client who wants something the agency can't or shouldn't give You want a next step that deepens your ownership of a portfolio of accounts You love bringing new ideas to the table, and are constantly looking for ways to improve the client experience You approach work with both strategic clarity and creative enthusiasm You're passionate about helping purpose-driven organizations succeed How to Apply If you're ready to turn ideas into impact with us, please submit your resume and cover letter to connect@zo.agency with "Sr. Account Manager Application" in the subject line. At zö agency, we value diversity and are committed to creating an inclusive environment. We encourage applications from all qualified individuals regardless of background or identity.

What you’ll do

The Senior Account Manager owns the full client lifecycle for a portfolio of high-revenue accounts, acting as the primary senior point of contact. They are responsible for managing budgets, timelines, and profitability while identifying growth opportunities and resolving client escalations.

Requirements

Candidates must have over 5 years of marketing agency experience managing portfolios with projects exceeding $250,000. Proficiency in project management platforms and Google Workspace, along with a strong background in diverse marketing channels, is required.

Benefits

• Health Insurance Stipend • Unlimited PTO • Remote Work Location • Professional Development Opportunities

Listed skills

• Budgeting · Preferred
• Google Workspace · Preferred
• Account Management · Preferred
• Project management · Preferred
• Client Relationship Management · Preferred
• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Account Management
• Client Relationship Management
• Project Management
• Financial Management
• Strategic Thinking
• Budgeting
• Marketing Strategy
• Client Lifecycle Management
• Teamwork.com
• Google Workspace
• Brand Management
• Digital Marketing
• Public Relations
• Traditional Advertising
• Stakeholder Management
• Profitability Analysis

Job areas

• Marketing
• Management & Leadership
• Creative & Media
• Sales
• Consulting