National Account Manager, Shoppers Drug Mart

Job summary

The National Account Manager will lead strategic retail partnerships, specifically for Shoppers Drug Mart, to drive profitable growth and market share. They are responsible for developing joint business plans, managing trade investments, and ensuring flawless execution across all retail activities.

Job details

National Account Manager Location: CanadaReports To: Director, Sales & Marketing THE ROLE We are seeking a results-driven National Account Manager to lead one of Wella Canada's most strategic retail partnerships. This role is responsible for driving profitable growth across our portfolio of leading beauty brands through best-in-class joint business planning, customer collaboration and flawless execution. The successful candidate will combine strong analytical capabilities with exceptional relationship-building skills to unlock growth opportunities, deliver category leadership and exceed sales, market share and profitability objectives. This position reports to the Director, Sales & Marketing and collaborates closely with cross-functional teams including Customer Service, Demand Planning, Trade/Customer Marketing, Brand Marketing and Finance. Key Impact Own the strategic development and execution of the SDM business, delivering sustainable growth through strong retailer influence, omnichannel activation, disciplined trade investment and cross-functional leadership. KEY RESPONSIBILITIES Establish and Lead the Annual Joint Business Plan Own the development and execution of the annual Joint Business Plan, influencing both retailers and internal stakeholders to deliver sustainable growth, market share gains and profitability targets. Lead strategy, tactics and execution across all JBP activities, including innovation launches, promotional planning, line reviews and business reviews. Build strong retailer relationships and represent Wella as a collaborative, insight-led partner with a clear understanding of SDM & LCL's beauty strategy and commercial priorities. Drive Fact-Based Business Growth Analyze the business using all available tools, including NielsenIQ, LDIA and retailer reporting, to understand key category drivers, consumer trends and portfolio opportunities. Identify fact-based sales opportunities to drive consumption growth, assortment productivity and category performance. Manage weekly sales reporting, monthly updates and quarterly business reviews with clear insights, actions and accountability. Deliver against volume, share, revenue, margin and ROI targets. Lead Flawless Execution Across Portfolio Priorities Drive distribution, shelving, pricing and promotion support to optimize spending and maximize sales impact. Develop promotional strategies, presentations and retailer events that unlock incremental growth and strengthen Wella's position within beauty. Partner with inventory management and demand planning teams to build and maintain accurate forecasts, improve service levels and reduce business risk. Lead cross-functional project teams, including Demand Planning, Marketing, Finance and Customer Service, to ensure flawless execution of business objectives. Manage Financial Performance and Trade Investment Manage the account P&L scorecard, including trade investment, deductions, returns, days outstanding and account-specific programming. Evaluate trade spending effectiveness and make recommendations to improve productivity, profitability and ROI. Lead customer negotiations with strong commercial acumen and a focus on mutually beneficial outcomes. QUALIFICATIONS Bachelor's degree in Business, Marketing, or a related field. 5+ years of experience in national or key account management Direct experience managing Shoppers Drug Mart strongly preferred. Strong communication, negotiation, and relationship-building skills. Exceptional analytical skills, with a talent for translating data insights into actionable strategies. Ability to operate with high autonomy in a fast-paced, matrixed organization. Equal Opportunity Employer Wella Company is an equal opportunity employer and is committed to providing accommodation for applicants with disabilities in accordance with applicable human rights legislation. If you require accommodation during the recruitment, assessment, or selection process, please contact the Talent Acquisition team at NA.Recruiting@wella.com so that appropriate arrangements can be made. This email account will not respond to inquiries regarding the status of a candidate's application.

What you’ll do

The National Account Manager will lead strategic retail partnerships, specifically for Shoppers Drug Mart, to drive profitable growth and market share. They are responsible for developing joint business plans, managing trade investments, and ensuring flawless execution across all retail activities.

Requirements

Candidates must possess a bachelor's degree in business or marketing and have at least 5 years of experience in national or key account management. Direct experience managing Shoppers Drug Mart is strongly preferred, along with strong analytical and negotiation skills.

Listed skills

• Account Management · Preferred
• Data analysis · Preferred
• Negotiation · Preferred
• Relationship Building · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Account management
• Strategic planning
• Joint business planning
• Analytical skills
• Relationship building
• Sales forecasting
• Category management
• P&L management
• Trade investment
• Negotiation
• Retail strategy
• Data analysis
• Cross-functional leadership
• Promotional planning
• Market share analysis
• Customer Marketing
• Sales Reporting
• Influencing Skills
• Promotional Strategies
• Influencing Without Authority
• Profit And Loss (P&L) Management
• Accountability
• Key Account Management
• Demand Planning
• Brand Marketing
• Business Objectives
• Planning
• Analytical Skills
• Data Analysis
• Business Marketing
• Business Planning
• Customer Service
• Communication
• Performance Management
• Finance
• Sales
• Forecasting
• Leadership
• Marketing
• Innovation
• Inventory Management
• Market Share
• Presentations
• Profitable Growth
• Relationship Building
• Sales Management
• Business Risk Management

Job areas

• Sales
• Management & Leadership
• Retail
• Marketing
• Data & Analytics
• Personal Shopper
• Account Manager (General)
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

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