Account Manager

Company Description WCD Global Inc. is a leading B2B wholesale distributor serving diverse industries across Canada, with a strong focus on janitorial supplies and medical products. The company’s “Whole-Chain” distribution model streamlines the supply chain, reducing costs and increasing efficiency for clients. With decades of experience and a customer base of over 10,000 organizations, including property management firms, healthcare institutions, professional service providers, and government agencies, WCD Global Inc. is a trusted strategic partner. The organization is driven by innovation, customer-centricity, and sustainability, delivering high-quality products that support cleaner, safer, and healthier environments. A dedicated team works closely with clients to understand their needs and provide personalized solutions and technical support. Role Description The Account Manager is a full-time, on-site role based in Toronto, ON, responsible for managing and growing a portfolio of B2B clients in janitorial and medical supplies. This position involves building long-term relationships, understanding client operations and requirements, and presenting tailored product and supply-chain solutions. The Account Manager will handle day-to-day account activities, including responding to inquiries, preparing quotes, processing orders, coordinating with internal teams, and ensuring timely delivery and service. They will monitor account performance, identify opportunities for cross-selling and upselling, and support clients with product education and technical information. The role also includes maintaining accurate records in CRM systems, participating in sales planning, and contributing to continuous improvement initiatives that support the Whole-Chain model and sustainable practices. Qualifications Demonstrated experience in account management, client relationship development, or B2B sales, ideally within wholesale distribution, janitorial, or medical supplies. Strong communication, negotiation, and presentation skills to engage with a variety of stakeholders, including corporate, institutional, and government clients. Proficiency with CRM tools, order management systems, and basic data analysis to track performance, forecast demand, and maintain accurate account information. Solid organizational and time-management skills, with the ability to prioritize multiple accounts, deadlines, and projects in a fast-paced environment. Customer-centric mindset, problem-solving ability, and a collaborative approach to working with internal teams such as operations, logistics, and customer service. Knowledge of supply-chain concepts, pricing structures, and contract management is an asset. Understanding of or interest in eco-conscious and sustainable business practices. Post-secondary education in Business, Commerce, Marketing, or a related field, or equivalent relevant experience.

Manage and grow a portfolio of B2B clients in the janitorial and medical supplies sector by building long-term relationships and providing tailored supply-chain solutions. Handle daily account activities including quoting, order processing, and monitoring performance to identify growth opportunities.

Requires demonstrated experience in B2B sales or account management, preferably within wholesale distribution or medical/janitorial supplies. A post-secondary degree in Business, Marketing, or a related field is preferred along with proficiency in CRM tools.

• Time managementPreferred
• Customer servicePreferred
• Problem solvingPreferred
• Supply chain managementPreferred
• Account ManagementPreferred
• Data analysisPreferred
• NegotiationPreferred
• UpsellingPreferred

Identified from the job description. Confirm important requirements above.

• Account Management
• B2B Sales
• Client Relationship Development
• Negotiation
• Presentation Skills
• CRM Proficiency
• Order Management
• Data Analysis
• Time Management
• Problem Solving
• Supply Chain Management
• Contract Management
• Cross-selling
• Upselling
• Strategic Planning
• Customer Service

• Sales
• Logistics
• Management & Leadership
• Customer Service & Support
• Environmental & Sustainability

Minimum education

Bachelor’s degree

Minimum experience

2+ years

Apply by

Sep 26, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level

Application method

Direct apply is available