Customer Service Representative — Inside Sales

Job title: Customer Service Representative — Inside Sales We're on the hunt for a Customer Service Representative/ Order desk with Inside Sales experience who can juggle the order desk, charm customers over the phone, and close smart sales without missing a beat. You'll lean on your customer service and inside sales background to troubleshoot issues, process orders, and nail upselling through suggestive and solution selling. No scripts, no robotic talk — just real conversations that leave customers happy and the business thriving. If you love fast-paced days, genuine connections, and the thrill of a well-timed product recommendation, grab this spot. Bring your experience, your hustle, and your personality — we'll handle the rest. TalentWorld is recruiting a Customer Service Representative — Inside Sales in Winnipeg, Manitoba (Transcona Area) for one of our partners. What’s In It For You Competitive Salary: Starting at $48,000–$50,000 per year, negotiable based on experience and qualifications. Paid Vacation: 2 weeks of paid vacation after the first year. Health & Dental Benefits: Comprehensive medical and dental benefits. Training & Development: Training provided to support your professional growth and skill development. Employment Type: Permanent, full-time position. Free On-Site Parking: Convenient parking available at the workplace. Responsibilities Serve as the primary contact for customer inquiries via phone and email, delivering prompt, professional support Troubleshoot complaints and provide effective solutions or alternatives Identify upselling and cross-selling opportunities to enhance customer satisfaction and drive revenue Act as an inside sales representative by recommending relevant upgrades and new products based on customer needs Accurately enter and update customer records, transactions, and sales activity in internal systems Process customer orders efficiently and ensure timely fulfillment Maintain excellent phone etiquette, active listening, and clear communication at all times Collaborate with team members to ensure seamless service delivery and smooth handoffs Support sales goals by converting service interactions into revenue opportunities Stay current on product offerings and promotions to provide accurate, relevant recommendations Qualifications Bachelor’s degree in Business, Communications, or a related field preferred; equivalent experience will be considered. 2–4 years of experience in customer service, inside sales, or a similar client-facing role Proven track record in upselling, cross-selling, or meeting sales targets within a service environment Strong proficiency in CRM and ERP systems; familiarity with Sage or similar software is highly preferred Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable navigating internal order-processing platforms Familiarity with ticketing systems such as Zendesk or Salesforce Service Cloud, EDI platforms, or shipping software is considered an asset. Must be available to work Monday to Friday, onsite from 8:00 AM to 4:30 PM. Must be able to successfully pass a background check. Must be able to provide two professional references. Must be available to start immediately; immediate availability is considered a strong asset. Reliable personal transportation is considered a strong asset. A valid Class 5 driver's license is required. Employment Details Schedule: Monday to Friday, 8:00 AM to 4:30 PM Location: Winnipeg, Manitoba — Transcona area Employment Type: Permanent, full-time Work Arrangement: Fully onsite Interested in Customer Service Representative — Inside Sales role in Winnipeg, Manitoba (Transcona Area)? Apply now! And you could have a job tomorrow! This position is an active position with one of our client organizations. TalentWorld is a Canadian leader in staffing, offering diverse opportunities for professional growth, flexible schedules, and career advancement. Embracing diversity, all are welcome to apply. Please note that AI tools may be used to support the screening, assessment, or selection of applicants for this position. #TWONPERM

The role involves managing the order desk, processing customer transactions, and providing professional support via phone and email. It also focuses on driving revenue through suggestive selling and recommending product upgrades to customers.

Candidates should have 2-4 years of experience in customer service or inside sales and proficiency with CRM/ERP systems like Sage. A bachelor's degree is preferred, and a valid Class 5 driver's license is required.

• Paid Vacation • Health Benefits • Dental Benefits • Training & Development • Free On-Site Parking

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Inside Sales
• Customer Service
• Upselling
• Cross-selling
• CRM
• ERP
• Order Processing
• Phone Etiquette
• Solution Selling
• Active Listening
• Microsoft Office Suite
• Sage
• Zendesk
• Salesforce Service Cloud
• EDI Platforms
• Shipping Software

• Customer Service & Support
• Sales
• Administrative

Minimum education

Bachelor’s degree

Minimum experience

2+ years

Apply by

Sep 25, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level