Key Account Manager

Company Description Sussex Tool & Supply is a family-owned and operated industrial tool distributor that has grown from a one-person shop in the early 1980s to serving more than 1,000 accounts. The company partners with customers of all sizes, from one-person operations to large manufacturing facilities, and is committed to providing the same level of service to every account. Sussex Tool & Supply emphasizes long-term relationships and views each customer as a partner in its success. The company offers a broad product line and aims to become the primary supplier for customers’ tool and supply needs. For more information, please visit www.sussextool.com. Role Description The Key Account Manager is a full-time, on-site role based in Grand Rapids, MB, responsible for managing and growing strategic customer relationships. Day-to-day activities include overseeing key accounts, identifying opportunities for additional product and service offerings, and ensuring timely, accurate order fulfillment. The role involves frequent customer meetings, preparing quotes, negotiating pricing within company guidelines, and coordinating with internal teams on inventory and delivery. The Key Account Manager will monitor account performance, address issues promptly, and develop account plans to support customer goals and drive revenue growth. This position also contributes to market intelligence by gathering customer feedback and reporting on competitor activity. Qualifications Strong account management and relationship-building skills, with experience supporting customers of varying sizes. Sales, negotiation, and business development skills focused on industrial or manufacturing products, tools, or supplies. Organizational, planning, and time-management skills to handle multiple key accounts and priorities effectively. Communication and presentation skills, including the ability to explain product features and value in clear, professional terms. Problem-solving and analytical skills to interpret account data, identify trends, and propose appropriate solutions. Previous experience in B2B sales or account management; experience in industrial distribution or manufacturing is an asset. Comfort working on-site with customers and internal teams in Grand Rapids, MB, and willingness to travel locally as needed. Proficiency with CRM systems and basic office software (e.g., email, spreadsheets, and presentations). High school diploma required; post-secondary education in business, sales, or a related field is an advantage.

The Key Account Manager is responsible for managing and growing strategic customer relationships and overseeing key accounts. Key duties include identifying growth opportunities, preparing quotes, and coordinating with internal teams to ensure accurate order fulfillment.

Candidates must have a high school diploma and experience in B2B sales or account management, preferably within the industrial or manufacturing sector. Proficiency in CRM systems and strong communication and negotiation skills are required.

• Time managementPreferred
• Problem solvingPreferred

Identified from the job description. Confirm important requirements above.

• Account Management
• Relationship Building
• B2B Sales
• Negotiation
• Business Development
• Industrial Distribution
• CRM Systems
• Market Intelligence
• Time Management
• Presentation Skills
• Problem Solving
• Analytical Skills

• Sales
• Management & Leadership
• Manufacturing
• Customer Service & Support
• Logistics

Minimum education

High school

Minimum experience

2+ years

Apply by

Sep 20, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level

Application method

Direct apply is available