Account Manager

Job summary

The Account Manager will manage and grow an assigned book of business by identifying upsell and cross-sell opportunities to increase customer lifetime value. They will also collaborate with internal teams to ensure excellent service and maintain accurate account data in Salesforce.

Job details

SinaLite is a leading wholesale trade printer and custom packaging provider, serving 20,000+ print businesses, resellers, and entrepreneurs across Canada and the US. With 26 years of printing experience and over $45 million invested in cutting-edge print technology, we help our clients maximize their print profits — and we're just as invested in helping our own team grow. We were named a 2025 Regional Finalist in Canada's Best Managed Companies Program, and we're looking for our next Account Manager to help us keep raising the bar. Compensation: $70,000 - $80,000 CDN Location: This Position is Fully Remote. Open to Candidates inside and outside Canada Why You'll Love Working Here Health & Wellness — Comprehensive health insurance and paramedical coverage for you and your loved ones, because your wellbeing comes first. Comfort + Convenience — Casual dress code and on-site parking, so you can focus on doing great work. The Sky's the Limit — Clear pathways for growth and advancement. We celebrate ambition and back it with real opportunities to move up. Supercharge Your Development — Access to company-sponsored learning opportunities to expand your skills and broaden your professional horizons. Responsibilities and Duties: Manage and grow an assigned book of business, with a focus on increasing revenue and customer lifetime value. Identify and pursue upsell, cross-sell, and account expansion opportunities. Meet or exceed monthly and quarterly sales, revenue, and activity targets. Build strong, long-term relationships with key customer stakeholders. Successfully onboard new customers and support retention and reduced churn. Regularly review account performance and develop strategies to maximize customer spend. Collaborate with Customer Experience, Production, and other internal teams to ensure excellent service and on-time delivery. Provide customers with professional guidance and solutions based on their business needs. Maintain accurate customer, opportunity, forecasting, and activity information within Salesforce. Present account performance and growth opportunities to the Sales Director on a regular basis. Conduct client visits when required. Stay informed on industry trends, customer needs, and emerging opportunities. Qualifications: Previous experience in Account Management, Sales, or Customer Growth, ideally within wholesale printing. Demonstrated ability to grow existing accounts and identify new revenue opportunities. Strong communication, relationship-building, and negotiation skills. Excellent organizational and time-management abilities. Comfortable working independently while collaborating across multiple departments. Strong customer-service mindset with a focus on building lasting relationships. Results-oriented and comfortable working toward defined sales KPIs and revenue targets. Adaptable and comfortable working in a fast-paced, growth-oriented environment. Experience in printing, packaging, CPG, or manufacturing is an asset. Experience using Salesforce, ZoomInfo, and/or Outplay is an asset. Accessibility: Sinalite is committed to providing an inclusive and accessible workplace in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. If you require accommodation, please notify us at hr@sinalite.com and we will work with you to meet your needs in a timely and respectful manner. Information received relating to accommodation will be addressed confidentially.

What you’ll do

The Account Manager will manage and grow an assigned book of business by identifying upsell and cross-sell opportunities to increase customer lifetime value. They will also collaborate with internal teams to ensure excellent service and maintain accurate account data in Salesforce.

Requirements

Candidates should have previous experience in account management or sales, ideally within the wholesale printing industry. Strong communication, negotiation, and organizational skills are required, along with proficiency in CRM tools like Salesforce.

Benefits

• Health insurance
• Paramedical coverage
• Casual dress code
• On-site parking
• Professional development opportunities

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Account Management · Preferred
• Sales · Preferred
• Negotiation · Preferred
• Communication · Preferred
• Upselling · Preferred
• Relationship Building · Preferred
• Salesforce · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Account management
• Sales
• Customer growth
• Relationship building
• Negotiation
• Time management
• Salesforce
• ZoomInfo
• Outplay
• Communication
• Strategic planning
• Customer service
• Revenue growth
• Upselling
• Cross-selling
• Professional Guidance
• Cross-Selling
• Print Production
• Account Management
• Customer Service
• Packaging And Labeling
• Forecasting
• Key Performance Indicators (KPIs)
• Relationship Building
• Time Management
• Wholesaling

Job areas

• Sales
• Customer Service & Support
• Manufacturing
• Management & Leadership
• Account Manager
• Account Manager (General)
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products