Account Manager

Job summary

Manage a book of accounts within the Oil & Gas sector to drive product adoption, retention, and expansion opportunities. Act as a primary customer advocate by translating technical platform capabilities into practical value and surfacing customer feedback to leadership.

Job details

Who We Are SensorUp is a purpose-built integrated platform to connect field operations and corporate reporting across the full emissions management lifecycle, from field inspections and leak detection through repair verification, regulatory and voluntary reporting, continuous improvement, and audit. We work with some of the world's leading upstream and midstream methane operators, and we're at an inflection point: growing our enterprise customer base, deepening strategic partner relationships, and building toward a future where AI-assisted emissions management is the norm, not the exception. We're a focused, cross-functional team distributed across Canada and the United States, moving fast and motivated by the problem we're solving. We believe that eliminating fugitive methane emissions is both an environmental imperative and a solvable operational challenge, and we build our platform accordingly. Our Vision We're building the infrastructure layer for how the energy industry measures, manages, and monetizes emissions, from LDAR programs and OGMP 2.0 certification to carbon credit markets. Our goal is a world where every methane molecule is accounted for, and every operator has the tools to act on that data in real time. The Role As an Account Manager, you help manage a book of accounts within our Oil & Gas customer base, working closely with a Customer Success and Revenue team leadership. You are a reliable, customer-facing partner who translates our technical capabilities into practical value for the people using our platform day to day. A member of the Revenue team, you support the post-sales account lifecycle: driving product adoption, preparing accounts for renewal, and surfacing expansion opportunities for the team to develop further. You'll partner with Product to support the growth Sales has landed, with your manager providing direction on strategy and escalations. Your Impact Commercial Health: Support Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) goals within your book of business. Account Expansion: Identify and qualify expansion opportunities by understanding what your customers are trying to solve next. Close straightforward expansions independently and partner with Revenue team leadership on larger, multi-stakeholder deals. Adoption: Drive day-to-day feature adoption, help customers move from "detection" toward "mitigation" of methane emissions. Stakeholder Alignment: Maintain a regular cadence with your day-to-day and management-level contacts. Prepare and run business reviews, partnering with the CRO for executive-level conversations. Renewal Support: Prepare account health reviews and renewal materials, flag at-risk accounts early so management can step in when needed. Time to Value: Support smooth handoffs from Sales and to Account Management and Implementation, helping new customers reach Day 1 readiness. Advocacy & Presence: Identify and develop reference-able customers and case study candidates, and maintain a consistent presence through regular check-ins and periodic on-site visits. Voice of the Customer (VoC): Capture signals from the field and bring them back to the CRO and Product leadership to inform roadmap priorities. Your Experience 3+ years in Account Management or Customer Success in B2B SaaS, with hands-on experience running renewals and contributing to expansion opportunities. Some exposure to oil & gas operations and emissions or regulatory reporting (e.g., OGMP 2.0) is an advantage. We're happy to build this knowledge with you if you bring the right customer instincts. Comfort building relationships with operational and technical stakeholders. Ability to build a clear business case for continued investment in enterprise software and to work through standard procurement and renewal processes. Strong communication skills and the organizational habits needed to track a growing book of accounts with multiple stakeholders across each customer organization. Why SensorUp? A strategic thinker who is nimble and willing to drive change in a fast-paced startup environment. A technically fluent customer advocate who finds as much satisfaction in closing a deal as they do in solving a technical problem. A creative problem solver dedicated to helping the world's largest energy companies reach net-zero. Why SensorUp? At SensorUp, the work is meaningful and the team is intentional. We're remote-first, fast-moving, and committed to making sure you have what you need to thrive — professionally and personally. Compensation & Equity Competitive salary Company equity Time & Flexibility Unlimited PTO + regional holidays Flexible work schedule Remote-first Work from anywhere stipend Health & Wellbeing Group insurance (medical, dental & vision) Life & AD&D Personal spending account (Canada: health or personal use; US: FSA/DCA) Employee assistance program Tools & Setup Company laptop Salary Range Salary ranges are determined by the role and level required for the position. Factors including job-related skills, experience, relevant education or training and location determine individual pay. The position is also eligible for equity, bonus, and participation in our total rewards package in your area. Diversity & Inclusion SensorUp is an equal employment opportunity employer. We welcome and encourage applications from everyone regardless of race, colour, gender identity, gender expression, age, ancestry, place of origin, ethnic origin, citizenship, creed, sex, record of offences, marital status, family status or sexual orientation, religion, veteran or military status, or mental or physical disability status. In fact, it’s our diversity that makes us who we are. If your experience and interests match some of the above, we want you to apply. You belong here! We aspire to achieve great things and to accomplish that, we must bring together a diverse set of people with different backgrounds, perspectives, and skill sets to create our solutions and make a difference in the world. Accommodations will be provided upon request by candidates participating in all aspects of the selection process.

What you’ll do

Manage a book of accounts within the Oil & Gas sector to drive product adoption, retention, and expansion opportunities. Act as a primary customer advocate by translating technical platform capabilities into practical value and surfacing customer feedback to leadership.

Requirements

Requires 3+ years of experience in Account Management or Customer Success within a B2B SaaS environment. Candidates should possess strong relationship-building skills and the ability to navigate complex enterprise procurement and renewal processes.

Benefits

• Unlimited PTO • Group insurance • Medical insurance • Dental insurance • Vision insurance • Life insurance • AD&D insurance • Personal spending account • Employee assistance program • Company laptop • Work from anywhere stipend • Company equity

Listed skills

• Account Management · Preferred
• Data analysis · Preferred
• Project management · Preferred
• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Account Management
• Customer Success
• B2B SaaS
• Renewals
• Expansion
• Oil & Gas
• Emissions Management
• Regulatory Reporting
• Stakeholder Management
• Product Adoption
• Strategic Planning
• Technical Communication
• Data Analysis
• Business Reviews
• Project Management
• Corporate Reporting
• Field Inspection
• Case Study
• Product Leadership
• Customer Success Management
• Product Adoption Strategies
• Net Zero
• Advocacy
• Voice of the Customer (VoC)
• Artificial Intelligence
• Auditing
• Business To Business
• Transactional Accounts
• Business Case
• Management
• Investments
• Software As A Service (SaaS)
• Communication
• Procurement
• Continuous Improvement Process
• Creative Problem Solving
• Customer Advocacy
• Employee Assistance Programs
• Equities
• Sales
• Oil and Gas
• Problem Solving
• Leak Detection And Repair
• Operations
• Strategic Partnership
• Team Leadership
• Enterprise Application Software
• Mitigation

Job areas

• Sales
• Customer Service & Support
• Energy
• Software
• Environmental & Sustainability
• Account Manager
• Account Manager (General)
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products