Account Manager

As an Account Manager, you will lead the team responsible for expansion and retention revenue at a fast-growing marketplace platform connecting brands with content creators. You will drive two core motions: upgrading top-tier customers to higher-tier plans, and owning the full customer success lifecycle from onboarding through renewal. This is a high-visibility role reporting directly to the founders, with significant influence over pricing, packaging, and go-to-market strategy. Responsibilities Drive net revenue retention among existing clients by influencing platform spend Influence pricing and packaging strategy Lead and develop the Account Management and Customer Success functions Build and execute the upgrade motion, including identification from billing signals, research backed outreach, discovery, and handoff to the Customer Success team Own the full customer lifecycle: onboarding, steady state check ins, quarterly business reviews, expansion, and renewal planning segmented by account health Partner with product teams to ensure complex accounts are scoped and technically healthy Deliver pipeline, forecast, and retention reporting to senior leadership Build strategic relationships and win new accounts Requirements 6+ years of experience in customer success, account management, or commercial roles, including 3+ years managing teams Proven track record owning a retention or expansion metric such as net revenue retention Experience building or scaling commercial playbooks and operating cadences Strong analytical skills with comfort working from data and customer signals Excellent verbal and written communication skills, with the ability to influence cross functionally Ability to thrive in a fast paced, ambiguous, high growth environment Experience at ad platforms or in the influencer marketing space is a plus Experience with two sided marketplaces is a plus Benefits Salary: $130,000 to $180,000 CAD OTE Hybrid work model Annual performance and compensation reviews 2 weeks of paid vacation Paid local and federal holidays Paid sick leave Real autonomy and ownership over projects Growth potential as the company scales

As an Account Manager, you will lead the team responsible for expansion and retention revenue. You will drive customer success from onboarding through renewal while influencing pricing and packaging strategies.

Candidates should have 6+ years of experience in customer success or account management, including 3+ years managing teams. A proven track record in retention metrics and strong analytical skills are essential.

• Hybrid Work Model • Annual Performance and Compensation Reviews • 2 Weeks of Paid Vacation • Paid Local and Federal Holidays • Paid Sick Leave • Real Autonomy and Ownership Over Projects • Growth Potential as the Company Scales

• Data analysisPreferred

Identified from the job description. Confirm important requirements above.

• Customer Success
• Account Management
• Team Management
• Analytical Skills
• Communication Skills
• Pricing Strategy
• Customer Lifecycle Management
• Relationship Building
• Data Analysis
• Influencer Marketing
• Marketplace Experience
• Revenue Retention
• Expansion Strategy
• Onboarding
• Business Reviews
• Forecasting

• Management & Leadership
• Sales
• Customer Service & Support
• Marketing
• Technology

Minimum experience

6+ years

Apply by

Jan 2, 2027

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level

Application method

Direct apply is available