Enterprise Account Manager (Fluent French Required)

Sama is a B2B platform that enables employers to provide hyper-tailored development through unlimited professional coaching—right from a user-friendly app (sama.io). Come join our amazing team working to elevate the corporate environment by allowing employees to be their best productive selves. We’re building the future of work! Ready to be a part of a team of highly motivated individuals who think like owners and are on a mission to consistently deliver amazing experiences? Read on. Your mission, should you choose to accept it: Driving success and retention: With a consultative approach, you are instrumental in helping our clients achieve their goals, maximize their ROI with our platform, and ensure every interaction leaves them delighted and empowered. You are able to communicate strategic impact with executives and all levels of the client’s organization. Building relationships: Your knack for building rapport will be put to the test as you become the go-to contact for our valued clients, fostering strong, long-lasting partnerships. Innovation and growth: You identify upsell opportunities and collaborate closely with our sales team to drive revenue and expand our reach. You will participate in product development to increase client impact. What you'll be doing: Become the go-to point of contact and advisor for your clients. Advise clients on their people development strategy to meet business objectives Onboard new customers by facilitating demos and training around the product. Actively monitor customer engagement. Regularly review data and analysis with clients to identify strategies to optimize engagement and meet their business goals. Create and lead quarterly and annual business strategy reviews with each client. Unlock upsell opportunities to optimize impact for the client. Collaborate and share customer insights cross-functionally with Marketing, Product and Sales to drive growth. What you'll need to succeed: Verbal and written native fluency in English and French. A minimum of 3 years’ experience in L&D, HR, Talent, Customer Success or Account Management roles with enterprise clients. Experience building and maintaining relationships with a diverse range of stakeholders. Strong business acumen and fluency in business jargon. Experience as a freelancer or working in a start-up. Spot opportunities for growth and development in accounts. Strong ability to set, meet, and exceed KPIs and performance goals. Great judgment. What people would say about you: You have an ​​entrepreneurial mindset and are autonomous You're data-driven, using evidence to guide your thinking and decisions You’re able to work in an environment with limited structure and processes You’re excited to tackle new challenges head-on You’re extremely curious New opportunities and potential challenges excite you You have a bias for action—you're a doer You’re open, trustworthy, and committed You’re a team player What you’ll get: CAD $65,000-95,000 + commission + equity. Fully Remote. Plenty of room for growth as our ambitious team grows too. Access to your professional coach via our app. Regular training and development.

The Enterprise Account Manager will act as a primary advisor to clients, driving retention and maximizing ROI through a consultative approach. They will also collaborate cross-functionally to identify upsell opportunities and lead strategic business reviews.

Candidates must have native fluency in English and French and at least 4 years of experience in L&D, HR, Talent, or Customer Success roles. Proficiency with CRM software and a strong entrepreneurial mindset are essential for success in this startup environment.

• Commission • Equity • Professional coaching • Training and development

• Data analysisPreferred

Identified from the job description. Confirm important requirements above.

• Account management
• Customer success
• Consultative selling
• Relationship building
• Strategic planning
• Upselling
• CRM
• HubSpot
• Business acumen
• Data analysis
• Client onboarding
• French fluency
• English fluency
• Stakeholder management
• Entrepreneurial mindset

• Customer Service & Support
• Sales
• Human Resources
• Consulting
• Management & Leadership

Minimum experience

4+ years

Posting language

English

Working hours

40 hours per week

Location requirements

Country, Canada