Account Manager

Job summary

Manage client relationships from initial inquiry through onboarding and ongoing service, responding to requests, coordinating implementation, and resolving issues. Qualify leads, prepare proposals and quotations, identify growth and retention opportunities, and maintain accurate CRM records, reports, and client documentation.

Job details

Location[s]: Waterloo Job Type: Full-Time (Monday – Friday) Hours: 8:00-4:30 (occasional flexibility required) Apply Now Apply Now Position Overview This isn’t a role for someone looking to simply process requests. As the Account Manager, you’ll be the bridge between prospective clients and long-term partnerships. We’re looking for someone who is energized by building relationships, solving problems, creating opportunities, and delivering remarkable client experiences. A strong understanding of the construction environment and established relationships within the equipment rental and construction sectors, particularly with mid-to-large-sized construction companies, will be key to your success. You’ll know how to connect with key decision makers, understand client needs, uncover opportunities, and build partnerships that create long-term value. You’ll work closely with our Operations, Training, Marketing, and Client Success teams to ensure every client experiences a smooth, professional journey that reflects our commitment to making workplaces safer. Why This Role Exists This role exists to ensure every interaction with SafetyCo feels effortless, professional, and valuable. From responding to new inquiries to supporting existing clients and identifying additional opportunities, you’ll help clients get the most from their partnership with us. Your construction industry knowledge and existing relationships will be an important part of your ability to identify opportunities, understand client needs, and connect organizations with the right SafetyCo solutions. Success in the Role Success In This Role Means Exceptional Client Experience Every client receives timely communication, proactive support, and an experience that exceeds expectations. Growth Through Relationships You naturally identify opportunities to introduce additional SafetyCo services that help clients solve problems and improve workplace safety. Seamless Client Onboarding New clients transition smoothly from signed agreement to service delivery with clear communication and defined expectations. Revenue Growth Existing clients continue to purchase additional services because they trust SafetyCo and understand the value we provide. Operational Excellence Client information, CRM records, quotes, proposals, and onboarding activities are accurate, organized, and completed on time. Client Retention Clients continue partnering with SafetyCo because they receive exceptional service before, during, and after every engagement. What You’ll Do Client Experience Become the trusted point of contact for clients throughout their journey with SafetyCo Respond promptly to client inquiries and requests Coordinate onboarding for new clients, ensuring a seamless implementation experience Schedule discovery meetings and ensure all client requirements are completed Build strong relationships with key client stakeholders Resolve issues quickly while maintaining a positive client experience Business Development & Growth Follow up on inbound leads generated through marketing campaigns Qualify opportunities and guide prospective clients toward the right solutions Prepare proposals, quotations, and service recommendations Identify cross-selling and upselling opportunities across SafetyCo’s full suite of services Re-engage dormant clients and support client retention initiatives Support revenue growth through exceptional relationship management rather than high-pressure sales Reporting & Administration Maintain accurate CRM records and client documentation Track client activity, sales opportunities, and follow-up tasks Monitor client satisfaction and identify opportunities for improvement Prepare reports and insights for leadership Continuously improve workflows, templates, and client processes Core Competencies Client Obsessed You genuinely care about creating exceptional experiences and building long-term relationships Growth Mindset You naturally recognize opportunities to create additional value for clients while contributing to business growth Communication You communicate clearly, professionally, and proactively with clients and teammates Ownership You take responsibility, follow through on commitments, and solve problems without waiting to be asked Organization You thrive in a fast-paced environment while keeping projects moving and details under control Continuous Improvement You constantly look for better ways to improve processes, client experiences, and team performance What You Bring Required 3+ years of experience in client onboarding, implementation, customer success, project coordination, or account management Outstanding communication and relationship-building skills Experience working in equipment sales, equipment rental, construction sales, or a related construction-focused industry Strong existing relationships or industry connections within mid-to-large-sized construction companies, equipment rental companies, contractors, or other construction organizations Excellent problem-solving ability and attention to detail Proficiency with Microsoft Office and CRM platforms Strong organizational skills with the ability to manage multiple priorities Preferred Experience in health and safety, workforce training, education, or professional services Knowledge of CRM platforms such as Zoho, Salesforce, or HubSpot Experience selling products, services, training, or solutions to construction companies or equipment rental organizations Experience working directly with construction industry decision-makers, including owners, operations leaders, project managers, or health and safety leaders Compensation & Benefits Salary: $57,500 – $70,000 Health & Wellness We take care of our people, because you can’t look after others if you’re not looked after too. Comprehensive health, dental, and vision benefits Access to mental health resources and wellness programs that support your well-being Employee Assistance Program (EAP) for confidential personal and professional support when you need it Work-Life Balance We believe great work happens when people actually have time to live their lives too. Two weeks of vacation to start, with more as you grow with us Paid sick days and personal time when you need it No regular overtime, your evenings are yours A full company shutdown between Christmas and New Year’s (yes, we all take the break) Professional Development We invest in your growth, because your future matters here. Ongoing access to training, learning, and development opportunities Tuition reimbursement to support continued education Coverage of approved professional memberships and industry associations Clear pathways for growth and advancement within the organization Additional Perks The little things matter too. Employee discounts on select products and services Team events, social activities, and recognition moments that actually feel fun (not forced) The chance to do meaningful work that genuinely improves workplace safety in communities Company Culture This is a place where people matter. A collaborative, inclusive, and supportive team environment Business casual dress A real commitment to learning, development, and helping people grow A workplace where ideas are welcomed, voices are heard, and contributions actually make a difference Travel Requirements Occasional travel may be required for industry events, training, or trade shows. About SafetyCo SafetyCo is Canada’s leading integrated workplace safety partner, bringing together specialized safety companies, expert teams, and industry-leading services into one coordinated model, where we’re actively changing how workplace safety is done. We help take the complexity out of workplace safety by making it simpler and more connected. Instead of juggling multiple providers, clients get one integrated partner for training, consulting, compliance, emergency response, occupational health, and risk management. The result is less chaos, stronger compliance, and safer workplaces that actually run better. And we do this all alongside a team of great people who genuinely enjoy what they do. Apply For This Position By Filling Out The Form Below. "*" indicates required fields X/Twitter This field is for validation purposes and should be left unchanged. First Name* Last Name* Email Address* Phone Number* Why are you interested in this position?* Upload Your Resume Accepted file types: pdf, Max. file size: 128 MB.

What you’ll do

Manage client relationships from initial inquiry through onboarding and ongoing service, responding to requests, coordinating implementation, and resolving issues. Qualify leads, prepare proposals and quotations, identify growth and retention opportunities, and maintain accurate CRM records, reports, and client documentation.

Requirements

Requires at least three years of experience in account management, client onboarding, implementation, customer success, project coordination, or a related field, along with strong communication, relationship-building, organizational, and problem-solving skills. Candidates should have experience in equipment sales or rental, construction sales, or a related construction-focused industry, established connections with construction organizations, and proficiency with Microsoft Office and CRM platforms.

Benefits

• Health Benefits • Dental Benefits • Vision Benefits • Mental Health Resources • Wellness Programs • Employee Assistance Program • Vacation • Paid Sick Days • Personal Time • Company Shutdown Between Christmas and New Year • Training and Development Opportunities • Tuition Reimbursement • Professional Membership Coverage • Growth and Advancement Opportunities • Employee Discounts • Team Events and Social Activities

Listed skills

• Project Coordination · Preferred
• Client Onboarding · Preferred
• Problem solving · Preferred
• Organization · Preferred
• CRM Management · Preferred
• Account Management · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• Upselling · Preferred
• Business development · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Account Management
• Client Relationship Building
• Client Onboarding
• Customer Success
• Business Development
• Cross-Selling
• Upselling
• Proposal Preparation
• Quotation Preparation
• CRM Management
• Communication
• Problem-Solving
• Organization
• Project Coordination
• Client Retention
• Microsoft Office

Job areas

• Sales
• Customer Service & Support
• Management & Leadership
• Construction
• Security & Safety