Inside Sales Representative

Job summary

Handle inbound sales inquiries and proactively contact existing and prospective customers to recommend suitable products and solutions. Prepare quotations, process orders, maintain account records, coordinate deliveries, follow up on leads, resolve customer issues, and support sales goals.

Job details

Company Description Rubberline Products Ltd. is a North American supplier of industrial and fluid power solutions with roots dating back to 1948. The company maintains an extensive inventory of over 345,000 industrial and fluid power products and operates five distribution outlets. Rubberline focuses on building strong partnerships with customers, working closely with them to deliver tailored solutions that address evolving operational needs. Team members benefit from a stable, long-established organization that emphasizes service, reliability, and continuous improvement. Role Description The Inside Sales Representative is a full-time, on-site role based in Mississauga, ON. This position is responsible for handling inbound sales inquiries, proactively reaching out to existing and potential customers, and recommending appropriate products and solutions. Day-to-day tasks include preparing quotations, processing orders, updating customer records, and coordinating with warehouse and logistics teams to ensure timely delivery. The role involves maintaining regular communication with accounts, following up on leads, resolving customer issues, and supporting overall sales goals. The Inside Sales Representative contributes directly to customer satisfaction and revenue growth through responsive service and informed product guidance. Qualifications Demonstrated Inside Sales experience with a focus on building relationships and closing opportunities Strong Customer Service and Customer Satisfaction skills, including active listening and problem-solving Experience in Lead Generation and prospecting to identify and qualify new business opportunities Proficiency in Account Management, including maintaining records, tracking activity, and growing existing accounts Strong verbal and written communication skills and professional phone etiquette Comfort with CRM systems and basic office software (e.g., email, spreadsheets, order entry platforms) Ability to work collaboratively with operations, warehouse, and external sales teams in an on-site environment Knowledge of industrial or fluid power products is an asset, with willingness to learn product lines High level of organization, attention to detail, and ability to manage multiple inquiries and tasks Post-secondary education in business, sales, or a related field, or equivalent work experience

What you’ll do

Handle inbound sales inquiries and proactively contact existing and prospective customers to recommend suitable products and solutions. Prepare quotations, process orders, maintain account records, coordinate deliveries, follow up on leads, resolve customer issues, and support sales goals.

Requirements

Candidates should have inside sales experience, strong customer service and communication skills, and experience with prospecting and account management. CRM and office software proficiency, organization, attention to detail, and the ability to collaborate with operations teams are expected; industrial or fluid power product knowledge is an asset, and post-secondary education in business, sales, or a related field—or equivalent experience—is noted.

Listed skills

• Customer service · Preferred
• written communication · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Attention to detail · Preferred
• Account Management · Preferred
• CRM Systems · Preferred
• Relationship Building · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Inside Sales
• Relationship Building
• Closing Sales Opportunities
• Customer Service
• Customer Satisfaction
• Active Listening
• Problem-Solving
• Lead Generation
• Prospecting
• Account Management
• Verbal Communication
• Written Communication
• CRM Systems
• Order Processing
• Organization
• Attention to Detail

Job areas

• Sales
• Customer Service & Support
• Logistics