Opens LinkedIn
- Employment type
- Full-time
- Apply by
- Nov 15, 2026
- Posting language
- English
Job summary
Provide expert product information and recommend products, plans, and installation services that meet customer needs while supporting sales objectives. Maintain merchandise displays, prepare weekly flyers, manage customer orders, resolve order issues, and deliver follow-up customer service.
Job details
At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve. We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors. You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills. So, if you’re looking to do what you love, we could be a perfect match. By joining the RONA family, you’ll enjoy many benefits, such as: An inclusive and safe working environment Promotion of work-life balance Exclusive employee discounts Benefits: insurance (certain conditions apply), annual salary review, etc. Opportunities for advancement within the company An employer that’s involved in the community Teamwork and ongoing training A comprehensive training program for all new hires A student incentive program And much more! Become a product specialist, where your expertise and passion for customer service will help guide our customers to the best product choices. You'll play a key role in satisfying Rona customers and achieving our sales objectives, while growing in an environment where your analytical mind will be valued. Your role: Serve as the store expert by providing detailed product information to both customers and other RONA associates Conduct sales activities including promoting and recommending products, plans, or installation services that match customer needs Keep shelves stocked and merchandise correctly displayed Prepare weekly flyer Perform order management duties such as entering new orders for customers, reaching out to vendors on special orders, tracking and fulfilling orders, and resolving issues Provide excellent customer service through the daily execution of RONA customer service programs, including following up on completed orders to ensure customer satisfaction, and assisting customers as needed in locating, selecting, carrying, and loading merchandise Other related tasks to ensure the store runs smoothly What we're looking for: Experience in a similar role Excellent customer service skills Strong analytical skills RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.
What you’ll do
Provide expert product information and recommend products, plans, and installation services that meet customer needs while supporting sales objectives. Maintain merchandise displays, prepare weekly flyers, manage customer orders, resolve order issues, and deliver follow-up customer service.
Requirements
The posting seeks experience in a similar role, strong customer service skills, and strong analytical skills. No education requirement or specific years of experience are stated.
Benefits
- Inclusive And Safe Working Environment
- Work-Life Balance
- Employee Discounts
- Insurance
- Annual Salary Review
- Advancement Opportunities
- Community Involvement
- Teamwork
- Ongoing Training
- Comprehensive New-Hire Training
- Student Incentive Program
Listed skills
- Customer service · Preferred
- Product Knowledge · Preferred
- Sales · Preferred
- Inventory management · Preferred
- Order tracking · Preferred
- Communication · Preferred
- Teamwork · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Customer Service
- Product Knowledge
- Sales
- Product Recommendations
- Analytical Skills
- Merchandising
- Inventory Management
- Order Management
- Vendor Communication
- Order Tracking
- Problem Resolution
- Communication
- Teamwork
Job areas
- Retail
- Sales
- Customer Service & Support
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