Service Sales Manager

Job summary

The Service Sales Manager is responsible for leading the service department team, ensuring operational efficiency, and maintaining high standards of safety and cleanliness. They will also focus on identifying customer needs to drive profitability and deliver an exceptional customer experience.

Job details

POSITION TITLE: Service Sales Manager POSITION TYPE: Permanent – Full Time BRANCH: Yorkton, SK REPORTING TO: Regional Aftermarket Sales Manager Rocky Mountain Equipment (RME) is a powerful network of agriculture, construction, rental, and recreational markets. As one of Canada’s largest equipment dealers, RME delivers solutions that maximize uptime, productivity, and profitability through expert service, innovative tools, and a customer-centric approach. As Western Canada’s trusted equipment and business partner, RME stands Right by You™, fulfilling our commitment to deliver product and support services for the hardworking families in Western Canada who build our communities and feed the world. As a Service Sales Manager, you have the opportunity to manage a team environment that supports open communication. Safety is paramount at RME and bred within our culture. Staff in the service department look to you to provide mentorship, direction and accountability to be successful in their jobs while creating a culture of quality and performance. Their success is your success—your leadership is an integral part of the service department. In this customer facing role, you’ll be identifying and assessing customer needs to achieve an exceptional customer experience. Job Duties and Responsibilities Include: * Direct and delegate effectively to the service staff * Oversee all planning, administration and general management issues, including the day-to-day supervision of staff * Oversee work organized by team leaders and direct reports * Maintain a high level of integrity as signing authority for items such as internal work orders * Ensure bottom line profitability for Services * Work to develop solutions to departmental personnel turnover, including anticipatory needs * Ensure the health, safety, cleanliness and security of the work environment is maintained at the highest level * Identify and assess customer needs to achieve high satisfaction * Create a motivating team environment with a culture of open communication Job Requirements and Qualifications Include: * Knowledge of technical aspects of agriculture and materials handling industries and equipment * Strong computer and typing skills including Excel, Word, PowerPoint, Outlook * Strong understanding of labor and bill out rates from service department, piece ranking reports, asset turnover and inventory control * Exceptional leadership and time management skills * Licensed AG/Red Seal Technician preferred * Experience with CASE agriculture equipment considered a strong asset We offer a comprehensive benefits package with flexible plans to suit your needs, along with an employee RRSP matching plan to all full-time employees. We are committed to empowering and investing in our employees to build and maintain relationships with the communities and businesses we serve, which is why we offer competitive salaries across all positions. We thank all applicants for their interest; however, only candidates selected for an interview will be notified.

What you’ll do

The Service Sales Manager is responsible for leading the service department team, ensuring operational efficiency, and maintaining high standards of safety and cleanliness. They will also focus on identifying customer needs to drive profitability and deliver an exceptional customer experience.

Requirements

Candidates should have strong knowledge of agriculture and materials handling equipment, along with proven leadership and administrative skills. A Red Seal Technician license is preferred, and proficiency in Microsoft Office suite is required.

Benefits

• Comprehensive benefits package • Employee RRSP matching plan • Competitive salary

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Inventory Control · Preferred
• Budgeting · Preferred
• Leadership · Preferred
• Safety Compliance · Preferred
• Microsoft Excel · Preferred
• Microsoft Word · Preferred
• Materials handling · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Team management
• Customer service
• Agriculture equipment knowledge
• Materials handling
• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint
• Microsoft Outlook
• Inventory control
• Time management
• Performance management
• Strategic planning
• Budgeting
• Safety compliance
• Client Needs Assessment
• Aftermarket Sales
• Customer Centricity
• Support Services
• Accountability
• Team Motivation
• Planning
• Agricultural Equipment
• Agriculture
• Asset Turnover
• Management
• Cleanliness
• Customer Service
• Communication
• Innovation
• Inventory Control
• Mentorship
• Sales Management
• Time Management
• Typing
• Delegation Skills

Job areas

• Management & Leadership
• Sales
• Agriculture
• Customer Service & Support
• Trades
• Service Sales Manager
• Sales Manager (General)
• Sales and Marketing Managers
• Sales Managers