Customer Success & Account Manager, North America (Growth & Account Management)

Account Manager & Customer Success Manager, North America Remini | Remote (U.S. Hours, EST) About Us Remini is an Israeli bootstrapped startup with a small, dynamic team of under 10 people, helping hundreds of schools across the United States streamline their operations and improve outcomes through technology. We are a revenue-generating company with a proven product, and we're looking for an Account Manager & Customer Success Manager to help us deepen customer relationships, drive retention, and support continued growth across North America. You will own customer relationships throughout the entire customer lifecycle—from onboarding and training to adoption, renewals, expansion opportunities, and ongoing support. As a key member of our team, you will work closely with customers, product, and leadership to ensure our clients achieve meaningful outcomes and receive exceptional value from Remini. Because we are a lean and agile startup, this is a highly versatile role where you'll wear many hats, build processes, solve problems, and directly influence company growth. This is an opportunity for someone who enjoys combining relationship management, customer success, technical problem-solving, and strategic thinking. What You'll DoManage and Grow Customer Accounts Own relationships with a portfolio of schools and districts across North America. Conduct regular check-ins, business reviews, and strategic conversations. Drive customer retention and minimize churn. Identify opportunities for account growth, expansion, and increased product adoption. Partner with leadership on renewal and expansion strategies. Lead Customer Onboarding & Adoption Guide new customers through onboarding and implementation. Deliver product training and best-practice sessions. Ensure customers successfully adopt and utilize the platform. Develop onboarding materials, training resources, and customer success playbooks. Monitor adoption metrics and proactively engage customers to drive success. Drive Customer Success Act as a trusted advisor to customers and help them achieve their goals. Monitor customer health and identify risks before they become issues. Build success plans and engagement strategies for key accounts. Ensure customers realize measurable value from their investment in Remini. Advocate for customer needs internally and help shape the customer experience. Provide Outstanding Customer Support Serve as the primary point of contact for customer questions, requests, and issues. Troubleshoot customer challenges and coordinate with internal teams to resolve issues efficiently. Deliver timely, thoughtful, and high-quality support. Maintain a consistently positive customer experience. Leverage Data and Technical Expertise Analyze customer usage, engagement, and performance data to identify trends and opportunities. Investigate customer questions and issues using data-driven approaches. Work closely with product and engineering teams to diagnose and resolve technical challenges. Use SQL and other analytical tools to understand customer behavior, validate issues, and generate insights. Translate technical findings into clear recommendations for customers and internal stakeholders. Be the Voice of the Customer Gather customer feedback and share insights with product and leadership teams. Identify recurring challenges and opportunities for product improvements. Help shape future roadmap decisions through customer-driven insights. Build Scalable Processes Design and improve onboarding, engagement, renewal, and support processes. Create systems and playbooks that support long-term scalability. Help establish the foundation for a world-class customer success function. Wear Multiple Hats Support webinars, conferences, customer communications, reporting, and strategic initiatives. Contribute wherever needed in a fast-moving startup environment. Help us continuously improve how we serve customers and grow the business. Who You AreExperience & Skills Proven experience in Account Management, Customer Success, Technical Account Management, Solutions Consulting, Customer Experience, or a related SaaS role. Strong track record of driving customer retention, growth, adoption, and satisfaction. Exceptional relationship-building skills and the ability to influence stakeholders at multiple levels. Excellent written and verbal English communication skills. Highly organized, detail-oriented, and capable of managing multiple priorities simultaneously. Comfortable owning a portfolio of customers and managing the full customer lifecycle. Self-motivated and able to operate independently in a fast-paced startup environment. Analytical and resourceful, with the ability to turn insights into action. Technical Skills & Mindset Strong technical aptitude and curiosity, with the ability to quickly understand software products, workflows, and integrations. Comfortable troubleshooting customer issues and collaborating closely with product and engineering teams. Experience analyzing customer data and translating insights into actionable recommendations. Strong proficiency with Excel and data analysis tools. SQL experience is highly preferred, with the ability to write and understand queries to investigate customer data and support customer needs. Comfortable discussing technical concepts with both technical and non-technical stakeholders. Experience with CRM platforms and customer success tools. Bonus: Experience with APIs, data integrations, business intelligence tools, analytics platforms, or EdTech products. What Makes You Successful Here You genuinely enjoy helping customers succeed. You are proactive rather than reactive. You thrive in ambiguity and enjoy building processes from scratch. You can move seamlessly between strategic thinking and hands-on execution. You take ownership and follow through. You are comfortable rolling up your sleeves and doing whatever is needed to help customers and the business succeed. What We Offer 💥 Impact: Play a key role in shaping customer success and growth at a growing SaaS company. 💰 Compensation: Competitive salary, performance-based bonuses, and equity. 🚀 Growth: Significant ownership, responsibility, and opportunities for professional development. 🌍 Remote Flexibility: Work from anywhere while supporting North American customers during U.S. EST business hours. 🤝 Small Team, Big Influence: Work directly with leadership and help shape the future of the company. Final Note We're not looking for someone to simply manage accounts. We're looking for someone who can build strong customer relationships, solve complex problems, leverage data to drive decisions, and help customers achieve meaningful outcomes. If you're equally comfortable speaking with customers, analyzing data, troubleshooting issues, and building scalable processes, we'd love to hear from you. 🎯 To apply, send your resume and a short note explaining why you're the right fit for the role.

You will manage customer relationships throughout the entire lifecycle, from onboarding to ongoing support. The role involves driving customer retention, identifying growth opportunities, and ensuring clients achieve meaningful outcomes with the product.

Proven experience in Account Management or Customer Success is required, along with strong relationship-building skills. The candidate should be self-motivated, analytical, and comfortable working in a fast-paced startup environment.

• Competitive Salary • Performance-Based Bonuses • Equity

• Data analysisPreferred

Identified from the job description. Confirm important requirements above.

• Account Management
• Customer Success
• Technical Problem-Solving
• Relationship Management
• Data Analysis
• SQL
• Communication
• Organizational Skills
• Technical Aptitude
• Customer Support
• Onboarding
• Training
• Engagement Strategies
• Process Improvement
• SaaS
• EdTech

• Customer Service & Support
• Technology
• Education
• Management & Leadership
• Data & Analytics

Minimum experience

5+ years

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level

Application method

Direct apply is available