Service Account Manager

Job summary

The Service Account Manager is responsible for managing customer accounts, coordinating service requests, and ensuring high levels of customer satisfaction. They will also prepare service quotes, track project progress, and identify opportunities for additional services.

Job details

Service Account Manager RD Roof Systems — Kelowna, BC Salary: $80,000 - $90,000 per year Full-Time | Permanent About RD Roof Systems RD Roof Systems specializes in Commercial and Residential roofing projects of all sizes across British Columbia. The company is fully licensed, insured, and equipped to manage new construction roofing, re-roofing, repairs, and ongoing maintenance. We are in a growth phase and looking to add to add a Service Account manager to our team to focus on the service and maintenance division of the company. The Opportunity The Service Account Manager is a full-time, on-site role based out of our office in Kelowna, supporting residential and commercial clients. This role is responsible for creating and managing customer accounts, coordinating service requests, and ensuring high levels of customer satisfaction throughout the project lifecycle. Daily activities include responding to client inquiries, preparing service quotes, scheduling inspections and repairs with the operations team, and tracking project progress. The Service Account Manager will follow up on completed jobs, address concerns, and maintain accurate records in CRM and preparing reports for clients. The role also involves identifying opportunities for additional services, supporting sales initiatives, and collaborating closely with field and office teams to deliver consistent, high-quality service. Qualifications Demonstrated skills in Customer Service and Customer Satisfaction to build lasting client relationships and respond effectively to customer needs. Experience in Account Management, including maintaining client portfolios, tracking service activities, and managing renewals or follow-up work. Strong Communication skills, both written and verbal, for clear interaction with clients, technicians, and internal teams. Background in Sales, with the ability to identify service opportunities, present solutions, and support closing service agreements. Previous experience in construction, roofing, or related trades is an asset, with familiarity around common roofing systems and terminology. Proficiency with office software and CRM tools for documentation, scheduling, and reporting. Strong organizational and time-management abilities, with attention to detail and follow-through. High school diploma or equivalent required; post-secondary education in business, construction management, or a related field is considered an advantage. What We Offer $80,000 - 90,000 annual salary Performance Based bonus potential Full-time, permanent position Monday–Friday schedule Company cell phone and computer Health and benefits package 3 weeks paid vacation Professional and supportive work environment Opportunity to grow with an established and expanding roofing company Significant autonomy and the opportunity to make a meaningful impact on the business Why Join RD Roof Systems? At RD Roof Systems, we are building a team that values professionalism, accountability, quality workmanship, and doing what we say we're going to do. We believe in giving good people the opportunity to take ownership, make decisions, and have a real impact on the success of the company. This is an ideal opportunity for a motivated, high-performing account manager who is ready to take the next step in their career and play a key role in growing a successful service department. If you're a strong Account Manager who enjoys working with people, solving problems, building relationships, and taking ownership, we want to hear from you. Apply today and tell us about yourself, your experience, and where you want to take your career.

What you’ll do

The Service Account Manager is responsible for managing customer accounts, coordinating service requests, and ensuring high levels of customer satisfaction. They will also prepare service quotes, track project progress, and identify opportunities for additional services.

Requirements

Candidates should have demonstrated skills in customer service, account management, and sales, ideally with a background in construction or roofing. Proficiency in office software and CRM tools is required, along with strong organizational and communication abilities.

Benefits

• Performance based bonus
• Health and benefits package
• 3 weeks paid vacation
• Company cell phone
• Company computer

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Attention to detail · Preferred
• Account Management · Preferred
• Sales · Preferred
• Communication · Preferred
• Reporting · Preferred
• Project management · Preferred
• scheduling · Preferred
• CRM Tools · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Account management
• Communication
• Sales
• CRM tools
• Project management
• Scheduling
• Reporting
• Time management
• Attention to detail
• Roofing systems
• Construction terminology

Job areas

• Construction
• Customer Service & Support
• Sales
• Management & Leadership
• Trades