ACCOUNT MANAGER

Job summary

Manage a portfolio of client accounts, build long-term relationships, and meet retention targets by renewing service contracts and presenting inspection reports and equipment deficiencies. Coordinate with clients and the Operations team to support compliance, resolve concerns, and maintain client satisfaction.

Job details

About The Position Do you take pride in serving customers? Are you solutions oriented? Onyx-Fire Protection Services Inc. is the fastest growing full-service fire protection company. Currently, we are seeking an Account Manager to support our growing client base! Key Responsibilities Client retention and relationship management Present contract renewal proposals and renew service contracts Present inspections reports and equipment deficiencies Work closely with client to ensure compliance Advocate on client’s behalf with Operations team to ensure satisfaction Manage portfolio of accounts Develop rapport and earn trust to establish long-term partnerships Negotiate in the best interests of both parties Hit retention targets Experience you bring Customer service focused experience in a B2B environment preferred Experience in fire protection or mechanical/electrical contracting a definite asset Effective verbal and written communication skills Ability to handle and execute on multiple priorities simultaneously Strong organizational, time management and leadership skills Proven track record of managing 2 million+ of business revenue year after year Benefits Comprehensive benefit package Competitive wage structure Extensive advancement opportunities

What you’ll do

Manage a portfolio of client accounts, build long-term relationships, and meet retention targets by renewing service contracts and presenting inspection reports and equipment deficiencies. Coordinate with clients and the Operations team to support compliance, resolve concerns, and maintain client satisfaction.

Requirements

The role prefers customer service experience in a B2B environment, with fire protection or mechanical/electrical contracting experience considered an asset. Candidates should have strong communication, organizational, time-management, and leadership skills, be able to manage multiple priorities, and have a proven record of managing more than $2 million in annual business revenue.

Benefits

• Comprehensive Benefits Package
• Competitive Wage Structure
• Advancement Opportunities

Listed skills

• Account Management · Preferred
• Negotiation · Preferred
• Customer service · Preferred
• written communication · Preferred
• Multitasking · Preferred
• Organization · Preferred
• Time management · Preferred
• Leadership · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Client Retention
• Relationship Management
• Contract Renewal
• Proposal Presentation
• Inspection Report Presentation
• Compliance Support
• Account Management
• Negotiation
• Customer Service
• B2B Communication
• Verbal Communication
• Written Communication
• Multitasking
• Organization
• Time Management
• Leadership

Job areas

• Customer Service & Support
• Sales
• Management & Leadership
• Security & Safety