Inside / Counter Sales Representative

Original job posting

The Inside/Counter Sales Representative manages customer inquiries, provides technical support, and processes sales orders for plumbing and HVAC products. They collaborate with internal departments to ensure accurate order fulfillment and provide exceptional customer service.

Job details

Job Overview and What We Offer You Job Overview: At Noble, we help our customers’ businesses succeed by investing in our most important asset: our teammates! Start a rewarding career at our Windsor Profit Centre as an Inside/Counter Sales Representative! We are in business to help our customers succeed! What We Offer You: Internal growth opportunities Access to training and development programs Comprehensive benefits package: Medical & Dental coverage Pension and RRSP contribution opportunities Additional insurance coverage We invest in our most important asset: our teammates —now offering a Student Loan Repayment Benefit! An opportunity to be part of a supportive and close-knit team! The Inside Sales/Counter Sales Representative works closely with customers (by phone, fax, or email) and responds to inquiries about quotes, orders, lead times, etc. collaborates with other internal and external departments (such as Outside Sales, Manufacturing, Vendors, and Shipping) to handle purchase orders and provide customer service. provides great customer service, is up to speed on product knowledge, and keeps clients informed. This job posting is for an existing vacancy. When you join Team Noble, success is in store for you too. So ask yourself: Are you Team Noble? The annual salary range for this position is $40,000 to $55,000. How you Contribute to Noble's Success Sell Plumbing and HVAC products to assigned and potential customers Answer all Plumbing and HVAC requests and provide product quotation and technical support Create tender project quotes, review specs, get prices, keep quote logs, and following up with vendors/customers Preparing, submittals, receiving approvals, purchasing non-stocks, and overseeing order progression of equipment Collaborate with the profit centre team to close sales and to provide excellent customer service Provide direct sales service and product line information to our customers (in person, or by telephone/e-mail), and ensure customer’s needs are satisfied Process sales, including entering orders, pulling product out of inventory, and scheduling delivery or helping buyers load orders. Evaluate customer’s needs and upsell product where appropriate to maximize sales Other related profit centre duties to support business needs Must Haves and Nice to Haves You Must Have: Superior customer service skills Well organized, be able to multitask, and work well under pressure Strong written and oral communication skills Excellent presentation ability Knowledge of, or the willingness to learn technical and advance skills Nice to Have: Previous experience in Plumbing/HVAC sales and/or customer service Technical Plumbing/HVAC knowledge Experience using Trend, Word, Excel, and Outlook Who We Are From our beginning as a plumbing supplier, Noble has grown to serve the trade in HVAC, Hydronics, Industrial, and Fire Protection. From construction through to maintenance and renovation, we offer an incredible assortment of leading brands. While we’ve grown and continue to expand, one thing about Noble that hasn’t changed is our commitment to delivering the best service in our industry. Today, we still judge our success by our customers’ successes. That’s why our teammates are passionate about providing exceptional customer experiences and delivering the best value-added service in the business. When you join Team Noble, success is in store for you, too! As a Noble teammate you have the opportunity to develop the knowledge and skills consistent with our business. We provide the resources, training, and opportunities to thrive. We value diversity and strive to make everyone feel included and respected. Noble is proud to be an Equal Opportunity Employer. We are committed to the principles and practices of employment equity, and encourage all qualified individuals, including women, persons with disabilities, visible minorities, and Indigenous Peoples to apply for our career opportunities. Should you require any assistance during the application process, please contact us at 905-760-6344 with reference of the Job Title. We thank all applicants for their expression of interest. Those who are shortlisted for further review will be contacted directly. Hiring Managers are responsible for reviewing applications and making all final hiring decisions. AI-assisted tools may be used from time to time to support the recruitment process.

What you’ll do

The Inside/Counter Sales Representative manages customer inquiries, provides technical support, and processes sales orders for plumbing and HVAC products. They collaborate with internal departments to ensure accurate order fulfillment and provide exceptional customer service.

Requirements

Candidates must possess superior customer service skills, strong communication abilities, and the capacity to multitask under pressure. While not mandatory, previous experience in plumbing or HVAC sales and proficiency with office software are considered assets.

Benefits

• Internal growth opportunities • Training and development programs • Medical coverage • Dental coverage • Pension • RRSP contribution • Insurance coverage • Student loan repayment benefit

Listed skills

• Customer service · Preferred
• written communication · Preferred
• Microsoft Excel · Preferred
• Sales · Preferred
• Multitasking · Preferred
• Microsoft Word · Preferred
• Upselling · Preferred
• Inventory management · Preferred
• Technical Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Sales
• Plumbing product knowledge
• HVAC product knowledge
• Technical support
• Quotation preparation
• Order processing
• Inventory management
• Multitasking
• Written communication
• Oral communication
• Presentation skills
• Upselling
• Trend
• Microsoft Word
• Microsoft Excel
• Inside Sales
• Outside Sales
• Employment Equity
• Product Knowledge
• Fire Protection
• Order Entry
• Willingness To Learn
• Artificial Intelligence
• HVAC
• Construction
• Customer Service
• Closing (Sales)
• Training And Development
• Direct Selling
• Plumbing
• Loans
• Microsoft Outlook
• Presentations
• Product Lining
• Purchasing
• Quotations
• Renovation
• Reviewing Applications
• Submittals (Construction)
• Verbal Communication Skills
• Scheduling
• Stocks (Inventory)

Job areas

• Sales
• Customer Service & Support
• Construction
• Manufacturing
• Retail
• Inside Counter Sales Representative
• Inside Sales Representative
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products