Bilingual (English & French) Inside Sales & Customer Support Representative

About the Role National Wireless is seeking a driven and personable Bilingual Inside Sales & Customer Support Representative to join our growing Corporate Account Support Team at our East Oakville Head Office. In this role, you will serve as the primary point of contact for medium and enterprise business clients across Canada, delivering exceptional support and helping them navigate the right Telecom and Technology Solutions for their unique needs. This is an on-site, full-time position. Candidates must be fully fluent in both English and French (written and verbal) and must be legally eligible for full-time employment in Canada If you thrive on building relationships, solving problems, and staying current on the latest technology — we want to hear from you. What You’ll Do • Build and nurture strong relationships with business clients to understand their needs and recommend the right products and services • Execute outbound sales campaigns and proactively engage existing clients • Identify cross-sell and upsell opportunities that solve real business challenges and improve client operations • Process orders accurately and manage our online ordering platform • Provide responsive support for online ordering, website, and billing inquiries • Collaborate with the Sales Team to meet targets and support strategic campaigns • Maintain accurate inventory records and keep customer databases up to date • Contribute to the smooth day-to-day operation of the Oakville Head Office Who You Are • Fully fluent in both English and French (written and verbal) — this is a firm requirement for this role • Experienced in customer support, inside sales, or a client-facing role • A confident problem-solver who takes pride in delivering solutions that make a real difference • Passionate about technology and able to explain complex concepts clearly to any audience • Current on telecom and technology trends, with a desire to keep learning • Comfortable and agile in a fast-paced, high-volume environment • Detail-oriented with excellent time management and organizational skills • An outstanding communicator with strong active listening and interpersonal abilities • Proficient in MS Office Suite with above-average keyboarding skills Qualifications • Post-secondary diploma or equivalent combination of education and work experience • Demonstrated experience in customer service or sales; telecommunications experience is strongly preferred • Proficiency with computer systems, software, and web-based platforms • Experience with CRM platforms (Salesforce, Zoho, or similar) and/or service desk tools is a strong asset • Familiarity with Android and iOS mobile devices • Basic IT or networking knowledge is an asset • Inventory management experience (purchasing, receiving, shipping) is an asset • Must hold a valid work visa for full-time employment in Canada • Must be available to work on-site at our Oakville Head Office — this role is not available remotely What We Offer • Competitive base salary commensurate with experience • Performance-based compensation opportunities • Comprehensive onboarding including online, in-person, and hands-on training • A collaborative, inclusive, and supportive team culture • Exposure to the latest innovations in wireless and enterprise communications • Convenient East Oakville Head Office location

Serve as the primary contact for business clients to provide telecom and technology solutions while managing outbound sales campaigns. Handle order processing, billing inquiries, and maintain accurate customer databases and inventory records.

Candidates must be fully fluent in English and French and have experience in customer support or inside sales. A post-secondary diploma and proficiency with CRM platforms and MS Office are required.

• Competitive base salary • Performance-based compensation opportunities • Comprehensive onboarding including online, in-person, and hands-on training • Collaborative, inclusive, and supportive team culture

Identified from the job description. Confirm important requirements above.

• Bilingual English and French
• Inside Sales
• Customer Support
• Relationship Building
• Outbound Sales
• Cross-selling
• Upselling
• Order Processing
• Billing Support
• Inventory Management
• CRM
• Salesforce
• Zoho
• MS Office Suite
• Telecommunications
• Problem Solving

• Sales
• Customer Service & Support
• Technology

Minimum education

High school

Minimum experience

2+ years

Apply by

Jan 17, 2027

Posting language

English

Working hours

40 hours per week

Seniority

Not Applicable

Application method

Direct apply is available