Inside Sales Associate

Job summary

The Inside Sales Associate provides exceptional customer service by assisting with product selection, purchases, and building material needs. They are also responsible for maintaining inventory accuracy, store cleanliness, and adhering to safety protocols within the yard and sales floor.

Job details

Inside Sales -London Reports to: Store Manager Wage: 18.00 Position Summary At Moffatt & Powell RONA, exceptional customer service and continuous improvement are central to who we are. The Inside Sales / Yard Associate plays a key role in delivering customer service excellence both inside the store and throughout the yard. This hybrid position supports customers with product selection, purchases, and building material needs while maintaining a safe, organized, and welcoming environment. With a strong focus on product knowledge, operational excellence, and safety, this role contributes directly to our mission of providing top‑notch service to every customer. Continuous learning, adaptability, and a commitment to our core values—Caring, Commitment, Community, and Continuous Learning—are essential to success in this position. Core Competencies Customer Service Communication Problem Solving Detail Orientation Accountability Dependability Teamwork Ethics and Integrity Key Responsibilities Customer Interaction & Service Greet customers promptly and warmly, ensuring a positive and professional experience. Assess customer needs and provide knowledgeable advice on store products. Operate the cash terminal, processing purchases, returns, exchanges, and issuing receipts. Product Knowledge & Sales Support Maintain up‑to‑date knowledge of products, features, and applications through vendor and internal training. Support sales objectives set by the Branch Leadership Team. Stay informed about current promotions, flyer pricing, and special offers. Inventory, Stock & Product Handling Verify returned products by checking customer return slips, ensuring accuracy and product integrity. Support inventory control through cycle counts, documentation, and reporting damaged products. Assist with stocking shelves, putting away received products, and replenishing merchandise from overstock. Update product codes as required to maintain accurate inventory records. Store Maintenance Maintain a clean, organized, and safe yard, sheds, special‑order areas, and sales floor. Keep checkout and work areas tidy, clutter‑free, and aligned with store floor plans. Safety & Compliance Adhere to all health and safety policies, procedures, and loss‑prevention guidelines. Maintain a safe working environment by promptly reporting concerns to management. Follow procedures related to product breakage and safe material handling. Additional Duties Perform other duties as assigned by the Store Manager Commitment to Inclusion Moffatt & Powell is committed to an inclusive and barrier‑free workplace. Accommodations are available upon request for candidates participating in all aspects of the selection process. We are an Equal Opportunity Employer; we celebrate diversity and are committed to creating an inclusive environment for all employees. We thank all applicants for their interest; however, only those selected for further consideration will be contacted. Moffatt and Powell is committed to an inclusive and barrier free workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank all applicants for their interest, however only those applicants selected for an interview will be contacted.

What you’ll do

The Inside Sales Associate provides exceptional customer service by assisting with product selection, purchases, and building material needs. They are also responsible for maintaining inventory accuracy, store cleanliness, and adhering to safety protocols within the yard and sales floor.

Requirements

Candidates should possess strong communication and problem-solving skills with a commitment to operational excellence and safety. The role requires the ability to operate a cash terminal and maintain up-to-date product knowledge to support sales objectives.

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Inventory Control · Preferred
• Problem solving · Preferred
• Product Knowledge · Preferred
• Safety Compliance · Preferred
• Cash handling · Preferred
• Material Handling · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Communication
• Problem Solving
• Detail Orientation
• Accountability
• Dependability
• Teamwork
• Ethics
• Integrity
• Product Knowledge
• Sales Support
• Inventory Control
• Cash Handling
• Material Handling
• Safety Compliance

Job areas

• Retail
• Customer Service & Support
• Sales
• Construction
• Logistics