Special Projects (Over-the-counter/ Inside Sales Representative)

COMPANY OVERVIEW AccessSMT, founded in 1928, and CP Distributors, established in 1962, combine decades of expertise to deliver comprehensive solutions in Construction Divisions 8, 28, and 10. Our offerings include architectural hardware, access control, building security systems, and specialty doors. With a team spanning 14 locations across North America, we collaborate to deliver innovative, high-quality solutions that meet the evolving needs of our customers. Our success is driven by deep industry knowledge, strong technical expertise, and a commitment to exceptional service. We are currently seeking an ambitious candidate for the Special Projects team. This full-time position offers excellent opportunities for professional development, exposure to diverse projects, and long-term career growth within our organization. ---------------------------------------- KEY RESPONSIBILITIES * Provide customer service to clients using different mediums including in-person interactions, emails, phone calls, and other modes to reach customers. * In charge of managing walk-in clientele and front counter work, while creating a positive and welcoming atmosphere * Coordinate small projects of up to $100,000, including pricing project work, collecting estimates, tendering jobs, placing orders, amending orders as needed, and liaising with other departments to ensure timely and cost effective fulfilments are made * Make recommendations to customers based on their needs, specifications, industry codes, and product design to facilitate their purchase and provide an exceptional product and support service * Troubleshoot customer and order issues, resolve discrepancies and obtain solutions to critical roadblocks * Complete full competitive intelligence analysis after tender close (win/loose) to understand the competition’s position and project opportunities for improving the organization’s competitiveness and market share * Properly track and document work, including inbound support requests, contractor queries, and purchase orders * Maintain an up to date understanding of the company’s products and services, the customer’s experience with the products, market needs, and market trends * Observe and adhere to all safety policies and identify and report unsafe work practices or conditions * Provide an exceptional level of customer service to internal and external stakeholders ---------------------------------------- QUALIFICATIONS * 2–4 years of experience in project coordination, administration, operations support, CRM support, or a similar role in a fast-paced environment. * Post-secondary education in Business Administration, Project Management, Operations Management, or a related field. * Experience working with CRM systems (Salesforce preferred), including data entry, record maintenance, and reporting. * Strong organizational and time-management skills with the ability to manage multiple priorities and deadlines. * Excellent communication and collaboration skills to work effectively across departments. * High attention to detail and data accuracy, especially when managing CRM records and documentation. * Ability to work independently and as part of a team while adapting to changing priorities. * Positive attitude and strong problem-solving mindset. ---------------------------------------- WHAT WE OFFER * Competitive salary and comprehensive benefits package, including extended health and dental coverage. * Employee and Family Assistance Program (EFAP). * RRSP matching program to support long-term financial planning. * Flexible work arrangements that promote work-life balance. * Opportunities for professional development and career advancement, supported by internal training and education programs

Manage walk-in clientele and provide customer support across multiple communication channels. Coordinate small projects up to $100,000, including pricing, tendering, and liaising with departments for fulfillment.

Requires 2-4 years of experience in project coordination or operations support and post-secondary education in Business or Project Management. Proficiency in CRM systems, specifically Salesforce, and strong organizational skills are essential.

• Extended Health Coverage • Dental Coverage • Employee and Family Assistance Program (EFAP) • RRSP Matching Program • Flexible Work Arrangements • Professional Development • Internal Training and Education Programs

• Customer servicePreferred
• Project managementPreferred

Identified from the job description. Confirm important requirements above.

• Project Coordination
• Customer Service
• CRM Management
• Salesforce
• Competitive Intelligence Analysis
• Tendering
• Time Management
• Problem Solving
• Communication
• Data Accuracy
• Order Troubleshooting
• Project Pricing
• Positivity
• Access Controls
• Customer Relationship Management
• Business Administration
• Competitive Intelligence
• Data Entry
• Financial Planning
• Innovation
• Market Share
• Market Trend
• Project Management
• Operations Management
• Operations
• Product Design
• Troubleshooting (Problem Solving)
• Security Systems
• Collaboration
• Detail Oriented

• Sales
• Customer Service & Support
• Construction
• Administrative
• Management & Leadership
• Inside Counter Sales Representative
• Inside Sales Representative
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products

Minimum education

Bachelor’s degree

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week