Personal Lines Account Manager

About Us KRGinsure, a trusted tradename of RRJ Insurance Group Limited. with over a century of heritage (est. 1906), is one of Ontario’s leading brokerages with branch offices across Southern Ontario. We pride ourselves on tailored solutions, strong market relationships, and dedicated claims support. Position Summary We are seeking a Personal Lines Account Manager who excels in providing comprehensive client service. In this role, you will manage a portfolio of accounts and support clients with their personal insurance needs. Position type: Full-time, permanent Role status: Replacement Location: St.Catharines Primary Responsibilities Deliver comprehensive, expert service to clients Collaborate closely with producers and insurance partners Manage renewals and process endorsements efficiently Assess risk exposures and recommend tailored insurance solutions Guide clients through the claims process with confidence and care Prepare insurance applications, proposals, and documentation Knowledge, Skills, and Requirements: Licensing & Education Active RIBO license in good standing (required) 3+ years of Personal Lines brokerage experience Technical & Interpersonal Skills Proficient in Microsoft Word and Excel (required) Experience with EPIC, Compu-Quote, and broker portals considered an asset A collaborative team player with a strong work ethic Excellent interpersonal, presentation, communication, and negotiation skills Strong commitment to professionalism and delivering expert service to clients Compensation Range: $50,000 to $100,000 annually Compensation is based on a full-time 35-hour work week and will be dependent upon the successful candidate’s qualifications and experience, with consideration given to internal equity. It includes variable commissions and potential performance-based bonus. Why Join Us We offer an attractive compensation package and commission incentives, plus: Hybrid work flexibility Matching Group RRSP contributions Two paid personal days each year EFAP available through our group health benefits Professional membership fees (including RIBO, IBAO, IIC) Professional development and educational reimbursement Free parking and professional office space RRJ Insurance Group Ltd. is an equal opportunity employer and is committed to a workplace reflecting the diversity of the communities it serves. While we thank all applicants for their interest, only those selected for an interview will be contacted. If contacted for an interview, please inform us should an accommodation be required. RRJ does not use AI to screen and/or assess candidate applications.

Manage a portfolio of personal insurance accounts and provide comprehensive expert service to clients. Responsibilities include processing renewals and endorsements, assessing risk exposures, and guiding clients through the claims process.

Candidates must hold an active RIBO license and have at least 3 years of personal lines brokerage experience. Proficiency in Microsoft Office is required, while experience with EPIC and Compu-Quote is considered an asset.

• Commission incentives • Hybrid work flexibility • Matching Group RRSP contributions • Two paid personal days each year • EFAP • Group health benefits • Professional membership fees • Professional development and educational reimbursement • Free parking

• Customer servicePreferred
• Microsoft ExcelPreferred
• CommunicationPreferred
• Microsoft WordPreferred

Identified from the job description. Confirm important requirements above.

• Client Service
• Account Management
• Risk Assessment
• Claims Processing
• Microsoft Word
• Microsoft Excel
• EPIC
• Compu-Quote
• Negotiation
• Communication
• Presentation Skills
• Professionalism

• Finance & Accounting
• Customer Service & Support
• Sales
• Administrative

Minimum education

Professional degree

Minimum experience

2+ years

Apply by

Sep 20, 2026

Posting language

English

Working hours

35 hours per week

Seniority

Associate

Application method

Direct apply is available