Inside Sales Representative - Edmonton

Job summary

The Inside Sales Representative acts as the primary point of contact for customers, managing inquiries, quotations, and order processing for industrial components. They are responsible for building strong customer relationships, providing technical product recommendations, and coordinating with internal teams to ensure timely delivery.

Job details

Our client is a well-established Western Canadian industrial supplier with more than 50 years of success supporting OEMs, industrial distributors, contractors, and end users. The organization has built its reputation by delivering exceptional customer service, technical expertise, and rapid response to customers operating in demanding industrial environments. Specializing in custom-engineered industrial components such as fasteners, studs, bolts, gaskets, and sealing solutions, the company supports critical applications across oil & gas, petrochemical, power generation, mining, manufacturing, municipal infrastructure, water treatment, and heavy industrial markets. Their capabilities include both stocked and custom solutions, as well as value-added services that help customers minimize downtime and keep operations running safely and efficiently. This is an outstanding opportunity for an energetic sales professional who enjoys solving technical challenges, building long-term customer relationships, and becoming a trusted resource for industrial solutions. As the Inside Sales Representative, you will be the primary point of contact for customers requiring solutions for maintenance, repair, shutdowns, and new construction projects. You will work closely with customers to understand their applications, recommend appropriate products, prepare quotations, process orders, and ensure an exceptional customer experience from inquiry through delivery. Success in this role comes from combining strong technical product knowledge with outstanding customer service, urgency, and commercial awareness. Responsibilities Engage customers to understand equipment issues and recommend the most effective solution. Interpret customer specifications, drawings, and application requirements to identify suitable materials and configurations and recommend appropriate products. Drive Sales & Customer Relationships Build strong relationships with existing customers while identifying opportunities to grow business through cross-selling and upselling. Respond quickly to quotation requests, technical inquiries, pricing requests, and order updates. Become a trusted advisor by providing knowledgeable recommendations that improve equipment reliability and reduce customer downtime. Proactively follow up on quotations and identify new opportunities within existing accounts. Coordinate Orders & Customer Support Prepare accurate quotations and process customer orders efficiently. Coordinate with purchasing, warehouse, and operations teams to ensure products are delivered accurately and on schedule. Resolve customer issues quickly while maintaining a high level of professionalism and responsiveness. Maintain detailed customer activity and follow-up information within the CRM system. Qualifications 2+ years of Inside Sales experience within industrial distribution. Proven ability to understand customer applications and recommend technical solutions. Excellent communication and relationship-building skills. Strong organizational abilities with exceptional attention to detail. Experience using CRM systems along with Microsoft Office. Self-motivated with the ability to prioritize multiple customer requests in a fast-paced environment. Preferred Background Experience supporting customers in oil & gas, petrochemical, mining, power generation, manufacturing, water treatment, or heavy industrial sectors. Ability to interpret engineering drawings, specifications, and customer documentation. Previous experience selling custom or engineered solutions would be considered a strong asset. Join a respected Western Canadian industrial supplier with decades of market leadership and represent a comprehensive portfolio of premium solutions supporting critical industrial infrastructure. Work with experienced technical professionals who value collaboration, responsiveness, and customer success and build long-term relationships with customers across multiple industrial sectors while developing deep technical expertise in a specialized and highly respected product category. Enjoy competitive compensation, supportive leadership, and opportunities for long-term career growth within a stable, customer-focused organization.

What you’ll do

The Inside Sales Representative acts as the primary point of contact for customers, managing inquiries, quotations, and order processing for industrial components. They are responsible for building strong customer relationships, providing technical product recommendations, and coordinating with internal teams to ensure timely delivery.

Requirements

Candidates must have at least 2 years of inside sales experience within industrial distribution and the ability to interpret technical specifications or engineering drawings. Strong organizational skills, proficiency in CRM software, and a self-motivated approach to managing customer requests are essential.

Benefits

• Competitive compensation
• Career growth opportunities

Listed skills

• Attention to detail · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• CRM Systems · Preferred
• Upselling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Inside sales
• Industrial distribution
• Technical product knowledge
• Customer relationship management
• Quotation preparation
• Order processing
• CRM systems
• Microsoft Office
• Engineering drawings interpretation
• Cross-selling
• Upselling
• Technical problem solving
• Communication
• Organizational skills
• Attention to detail

Job areas

• Sales
• Customer Service & Support
• Manufacturing
• Energy
• Logistics

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