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Job summary

The Technical Account Manager will lead technical onboarding, implementation, and adoption of the platform across customer test frameworks and CI/CD pipelines. They will serve as the primary technical contact to troubleshoot issues, drive product usage, and ensure long-term customer success.

Job details

Want to get to the next step in your international career? We can support you! Ubiminds is a GPTW-certified, people-first company that partners with American software product companies to scale their development footprint. Ubi custom-curates Brazilian top 5% talent for their LATAM strategy, offering a unique combo of staff augmentation and employer-of-record services. One of our clients is the leader in Visual AI–powered test automation, helping engineering teams ship high-quality software faster and with confidence. This client's platform enables teams to modernize testing, scale quality, and eliminate visual bugs across the software development lifecycle Apply now! This is a unique opportunity for you to not only accelerate your international career but also work in a groundbreaking company. Challenge As a Technical Account Manager (TAM) , you are a deeply technical, customer-facing leader responsible for driving technical onboarding, adoption, and long-term customer success post-sale. This role is ideal for engineers who love working hands-on with code, test frameworks, and CI/CD pipelines - and who are equally motivated by helping customers realize value, scale usage, and embed Applitools into their day-to-day development workflows. You will work in close partnership with a Customer Success Manager (CSM), forming a unified account team where: ● The CSM owns relationships, value realization, renewals, and expansion with economic buyers and champions ● The TAM owns technical onboarding, implementation, adoption, and ongoing technical success across practitioner teams What you'll do Technical Onboarding & Time-to-Value ● Own the technical onboarding experience for new customers ● Lead hands-on enablement sessions to implement across test frameworks and CI/CD pipelines ● Guide customers through initial use cases that align with their success criteria ● Ensure customers reach meaningful value quickly and confidently Adoption & Ongoing Technical Success ● Drive sustained adoption across teams, projects, and workflows ● Help customers expand test coverage, standardize best practices, and scale usage over time ● Provide expert guidance on test automation strategy, visual testing, and quality maturity ● Identify adoption gaps and proactively recommend technical improvements Technical Ownership & Problem Solvin ● Serve as the primary technical point of contact for assigned accounts ● Troubleshoot and resolve complex technical challenges in coordination with Support team ● Conduct technical health checks, architecture reviews, and optimization sessions ● Lead root cause analysis for escalations and recurring issues Customer Advocacy & Risk Management ● Proactively identify technical risks that could impact adoption, satisfaction, or renewal ● Partner with CSMs to support renewals and expansions with strong technical validation ● Advocate for customer needs by sharing product feedback, patterns, and gaps with Product and Engineering Cross-Functional Collaboration ● Collaborate closely with Product, Engineering, Support, Sales, and Customer Success ● Contribute to onboarding playbooks, best practices, and enablement materials ● Help improve internal processes that scale technical customer success Mandatory skills ● Advanced/fluent English skills – Excellent written and verbal communication skills ● Strong hands-on engineering background with proficiency in Java, JavaScript/TypeScript, Python, or similar (Minimum 5+ years of experience) ● Experience with test automation frameworks, APIs, and CI/CD pipelines ● Solid understanding of the software development lifecycle (SDLC) ● Proven ability to debug, troubleshoot, and solve complex technical problems ● Strong communication skills and comfort working directly with senior engineers and technical leaders Preferred Qualifications ● 5+ years of experience in QA Test automation or DevOps ● Experience in test automation (functional, regression, UI testing) ● Familiarity with Playwright, Selenium, Cypress, or similar frameworks ● Prior experience in a customer-facing technical role (TAM, Customer Success Engineer, Support Engineer, Solutions Engineer) ● Background in Quality Engineering, Software Development, or DevOps ● Experience supporting customers across different maturity levels and organizational complexity Perks and Benefits As a Sr. Technical Account Manager - Automation Test Engineer @Ubiminds, you: • Are placed in a product-based company, with the same treatment as their full-time employees. • Have our full back-office support, from career guidance to HR and concierge services. • Enjoy our remote-first policy – we are a distributed team, after all. • Get your own MacBook (none of that "bring your own device" stuff here). • Have access to growth opportunities with other amazing technology professionals, through tech talks, chapter meetings, and even remote happy hours for tons of fun! • Improve your English through free lessons with a native English speaker - get to the next level on your communication skills! • Candidate Referral bonus (promote Ubi to your tech friends, and get paid for it!) • Miss working in the office? Our cool Florianópolis headquarters is available, whenever you want, with weekly quick massages & tasty snacks, soft drinks, and games How our process works • An initial general quick chat with a Tech Recruiter • Interview with Tech Recruiter (specific chat about the job opening) • Client process (this may vary) • Offer \n \n

What you’ll do

The Technical Account Manager will lead technical onboarding, implementation, and adoption of the platform across customer test frameworks and CI/CD pipelines. They will serve as the primary technical contact to troubleshoot issues, drive product usage, and ensure long-term customer success.

Requirements

Candidates must have at least 5 years of hands-on engineering experience with proficiency in languages like Java, Python, or JavaScript. A strong background in test automation frameworks, CI/CD pipelines, and excellent English communication skills are required.

Benefits

• Career guidance • HR and concierge services • Remote-first policy • MacBook provided • Tech talks • Chapter meetings • Remote happy hours • Free English lessons • Candidate referral bonus • Office snacks and drinks

Listed skills

• JavaScript · Preferred
• TypeScript · Preferred
• Java · Preferred
• Python · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Java
• JavaScript
• TypeScript
• Python
• Test automation
• CI/CD pipelines
• API
• Software development lifecycle
• Visual testing
• Quality engineering
• DevOps
• Playwright
• Selenium
• Cypress
• Technical account management
• Customer success
• Playwright (Software Testing)
• Cross-Functional Collaboration
• Pipelines
• Customer Success Management
• CI/CD
• Technical Validation
• Workflow Management
• Value Realization
• Technical Delivery Management
• Applitools
• Java (Programming Language)
• JavaScript (Programming Language)
• Application Programming Interface (API)
• Software Development
• Test Automation
• Code Coverage
• Communication
• Customer Advocacy
• Debugging
• Software Development Life Cycle
• Economics
• English Language
• Sales
• Virtual Teams
• Leadership
• Python (Programming Language)
• Risk Management
• Product Engineering
• Systems Development Life Cycle
• Safety Assurance
• Selenium (Software)
• Troubleshooting (Problem Solving)
• User Interface Testing
• Verbal Communication Skills

Job areas

• Technology
• Software
• Customer Service & Support
• Engineering
• Management & Leadership
• Test Automation Engineer
• Technical Account Manager
• Retail and Wholesale Trade Managers
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products