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Job summary

The Veterinary Account Manager will build and strengthen long-term relationships with veterinary hospitals to drive customer retention and revenue growth. They are responsible for managing a sales pipeline, conducting regular business reviews, and identifying new business opportunities within their assigned territory.

Job details

Veterinary Account Manager | Relationship Management & Territory Growth Location: Remote - East Coast (Territory-Based) Compensation: Competitive Base Salary + Performance Incentive Vehicle Allowance: Monthly Car Allowance Travel: Approximately 75% throughout your assigned territory GROW RELATIONSHIPS. CREATE VALUE. MAKE A DIFFERENCE. Every relationship you build helps veterinary professionals provide compassionate aftercare to families during one of life's most difficult moments. At Gateway Services, we're North America's leading provider of pet aftercare services, proudly partnering with more than 17,000 veterinary professionals across the United States and Canada. Our Veterinary Account Managers build trusted partnerships that help veterinary clinics deliver exceptional experiences while growing their businesses. If you're passionate about relationship management, customer success and helping customers achieve their goals, we'd love to hear from you. WHY RELATIONSHIP-FOCUSED SALES PROFESSIONALS CHOOSE GATEWAY * Manage and grow an established portfolio of veterinary partnerships * Build meaningful, long-term customer relationships * Represent one of North America's leading pet aftercare organizations * Competitive compensation with performance incentives * Monthly vehicle allowance * Comprehensive benefits package * Ongoing coaching, development and career growth * Meaningful work supporting veterinary professionals and pet families WHAT YOU'LL DO * Build and strengthen long-term relationships with veterinary hospitals and clinics. * Identify opportunities to grow existing customer partnerships while developing new business opportunities. * Become a trusted advisor by understanding each customer's business and recommending solutions that support their success. * Conduct regular business reviews, customer visits and strategic planning discussions. * Build and maintain a healthy sales pipeline using CRM technology. * Achieve or exceed customer retention, revenue growth and activity objectives. YOUR FIRST YEAR AT GATEWAY * Develop trusted relationships with your assigned veterinary partners. * Increase customer engagement and satisfaction across your territory. * Identify opportunities to expand Gateway's services within existing accounts. * Consistently achieve customer retention and revenue objectives. * Become a valued strategic partner to your customers and colleagues. IS THIS YOU? * 3+ years of successful account management, relationship management or outside B2B sales experience. * Proven ability to grow existing customer relationships while identifying new business opportunities. * Experience managing a geographic sales territory. * Strong consultative selling and relationship-building skills. * Experience using CRM platforms such as Salesforce, HubSpot, Microsoft Dynamics or similar. * Veterinary, healthcare, medical device, pharmaceutical or related industry experience is an asset. * Valid driver's licence and willingness to travel approximately 75% throughout your assigned territory. TOP PERFORMER PROFILE * Enjoy building long-term customer relationships. * Naturally earn the trust of customers and colleagues. * Take ownership of your territory and your results. * Think strategically and proactively identify opportunities for growth. * Enjoy solving customer challenges. * Want to build a long-term career with an industry leader. WHY YOU'LL LOVE WORKING HERE We believe exceptional customer relationships deserve exceptional support. In addition to a competitive compensation package and performance incentives, you'll receive: * Monthly vehicle allowance * Business expense reimbursement * Company laptop and mobile technology * Medical, Dental and Vision coverage * RRSP Retirement Savings Plan with employer matching contributions * Company-paid Life Insurance and Long-Term Disability * Employee Assistance Program and Gateway CarePath * Health Savings Account option for eligible HDHP participants * Flexible Spending Accounts * Pet Insurance and voluntary insurance options * Paid vacation and company holidays WHAT IT'S LIKE TO WORK HERE Our Veterinary Account Managers are trusted advisors who manage their territories with a high degree of autonomy. You'll have the opportunity to strengthen customer relationships, solve meaningful challenges and contribute directly to Gateway's continued growth while working alongside an experienced sales and operations team committed to customer success. WORKING ENVIRONMENT * Field-based position with approximately 75% travel. * Occasional overnight travel may be required. * Frequent travel to veterinary hospitals, customer locations, conferences and networking events. READY TO BUILD SOMETHING MEANINGFUL? If you're looking for an opportunity to build lasting relationships, help customers succeed and make a meaningful impact within the veterinary community, we'd love to meet you. Join Gateway Services and help strengthen the partnerships that support veterinary professionals and the families they serve. Apply today. #INDSLS

What you’ll do

The Veterinary Account Manager will build and strengthen long-term relationships with veterinary hospitals to drive customer retention and revenue growth. They are responsible for managing a sales pipeline, conducting regular business reviews, and identifying new business opportunities within their assigned territory.

Requirements

Candidates must have 3+ years of successful account management or outside B2B sales experience and experience managing a geographic territory. Proficiency with CRM platforms and a valid driver's license are required, with industry experience in veterinary or medical fields considered an asset.

Benefits

• Competitive base salary • Performance incentive • Vehicle allowance • Medical coverage • Dental coverage • Vision coverage • RRSP retirement savings plan • Employer matching contributions • Company-paid life insurance • Long-term disability • Employee assistance program • Health savings account • Flexible spending accounts • Pet insurance • Paid vacation • Company holidays • Business expense reimbursement

Listed skills

• Problem solving · Preferred
• Territory Management · Preferred
• Account Management · Preferred
• Communication · Preferred
• Consultative Selling · Preferred
• Business development · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Account management
• Relationship management
• Outside B2B sales
• Territory management
• Consultative selling
• CRM software
• Strategic planning
• Customer retention
• Revenue growth
• Business development
• Sales pipeline management
• Customer success
• Communication
• Problem solving

Job areas

• Sales
• Healthcare
• Customer Service & Support
• Management & Leadership