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Job summary

The Customer Service Representative is responsible for managing delivery routes, ensuring timely product delivery, and maintaining vehicle safety. They also focus on building customer rapport, handling invoices, and identifying cross-selling opportunities.

Job details

Canadian Linen & Uniform Service Corp., a Vestis company, provides uniforms and related products to more than 300,000 customers across North America, in virtually every industry. From designing and manufacturing to laundering and delivering, Canadian Linen works with local and national clients to create and maintain a total uniform solution that promotes teamwork and establishes a professional identity. WHY CHOOSE US? Job stability: Canadian Linen has been employing people for 100 years Competitive pay rate + commission Great benefits and employee assistance program Retirement Savings Plan Ongoing training and mentoring Great teammates and collaborative work environment Career growth opportunities THE ROLE If you thrive on a dynamic blend of physical work, driving, exemplary customer service, and sales, then this role is tailor-made for you! Canadian Linen seeks a driven Customer Service Representative to take charge of delivering exceptional service and managing accounts for our valued clients. What you’ll do: As a Customer Service Representative, you'll embark on a multifaceted journey involving physical work, driving, delivery, and a seamless blend of customer service and sales. Delivery Route Operations and Safety Procedures Navigate assigned delivery routes, ensuring timely and safe deliveries within an established customer base. Conduct thorough inspections and maintenance of company delivery vehicle and equipment, promptly reporting any issues. Load delivery vehicle meticulously, anticipating and addressing product shortfalls before departure. Employ safe lifting techniques, prioritizing the secure movement of goods. Drive truck safely to designated customer locations, executing deliveries efficiently. Product Delivery and Pickup Deliver and retrieve uniforms, linens, towels, mats, cleaning products, and other rental items. Confirm accurate delivery quantities for each customer, reviewing inventories and storage areas during each visit. Collect soiled goods and organize them securely in the vehicle. Customer Service and Sales Secure electronic signatures for invoices and collect necessary payments. Foster consistent communication with key customer contacts, building rapport and adding value during each delivery. Seek feedback from customers to enhance service levels, addressing inquiries and concerns proactively and timely. Consult with customers on additional product options, involving the manager for complex opportunities. Collaborate weekly with the manager to devise solutions for current customer needs, identifying opportunities for cross-selling new products. Post-Delivery Procedures, Reporting, and Professional Standards Unload and organize soiled goods upon return to the branch, ensuring a neat and orderly vehicle. Report any vehicle accidents, mechanical issues, or malfunctions promptly. Maintain the vehicle in a tidy manner and reconcile all delivery data accurately during the route settlement process. Demonstrate and develop competencies aligned with the role. Uphold company values of integrity, respect, responsibility, and trust steadfastly. We are looking for individuals who have: A High School Diploma. A valid driver's license with a clean driving record (Driver’s Abstract required). Experience in physically demanding roles with heavy lifting. Proven experience in customer service, sales, and delivery services. A track record of punctual work attendance. Customer-focused and detail-oriented attributes. Excellent communication and interpersonal skills. Lifting ability of 25 lbs. to load/unload product from truck without assistance and occasionally 50+ lbs. This position requires bending, squatting, climbing, and reaching. Compensation: The hourly rate that Canadian Linen and Uniform Service reasonably expects to pay for this position is $29.47- $32.75 per hour, depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Schedule & Travel Requirements 5-day work week 8-hour shifts, 6:00 a.m. to 2:30 p.m. Travel required: No overnights away from home projected. We thank all candidates for their interest. However, only those selected for a telephone interview will be contacted. Canadian Linen & Uniform Service Corp. is an equal opportunity employer. We are committed to a diverse and inclusive workplace for all. We recognize that our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience. Vestis Commitment to Equal Opportunity Employment If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information below to request the appropriate accommodation. Reasonable Accommodations and the Online Application Process Consistent with Vestis and Canadian Linen’s commitment to equal employment opportunity, we provide reasonable accommodations to qualified individuals with disabilities who need assistance in applying electronically for a position with Vestis or Canadian Linen, unless doing so would impose an undue hardship. To request a reasonable accommodation for this purpose, please call 1-833-901-8823 or email us at accessibility@vestis.com. Please note that this phone number is to be used solely to request an accommodation with respect to the online application process. Calls for any other reason will not be returned. Reasonable accommodation requests are considered on a case-by-case basis. Thank you for your interest in an employment opportunity with Vestis, Canadian Linen and Québec Linge.

What you’ll do

The Customer Service Representative is responsible for managing delivery routes, ensuring timely product delivery, and maintaining vehicle safety. They also focus on building customer rapport, handling invoices, and identifying cross-selling opportunities.

Requirements

Candidates must have a high school diploma and a valid driver's license with a clean driving record. The role requires the ability to perform physically demanding tasks, including lifting up to 50+ lbs, and proven experience in customer service or delivery.

Benefits

• Competitive pay rate • Commission • Health benefits • Employee assistance program • Retirement savings plan • Ongoing training • Mentoring

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Detail-oriented · Preferred
• Sales · Preferred
• Communication · Preferred
• Inventory management · Preferred
• invoicing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Sales
• Delivery operations
• Route management
• Vehicle maintenance
• Safe lifting
• Inventory management
• Communication
• Interpersonal skills
• Detail-oriented
• Problem-solving
• Time management
• Invoicing
• Payment collection
• Mentorship
• Operations
• Detail Oriented
• Interpersonal Communications
• Customer Service
• Teamwork
• Valid Driver's License
• Employee Assistance Programs
• Electronic Signatures
• Lifting Ability
• Safety Procedures
• Loading And Unloading
• Good Driving Record
• Workplace Inclusivity
• Cross-Selling
• Rapport Building
• Linens
• Cleaning Products
• Product Delivery
• Customer Contacts
• Route Settlement

Job areas

• Customer Service & Support
• Logistics
• Sales
• Transportation
• Trades
• Customer Service/Sales Representative
• Route Sales Representative
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products