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Job summary

The Marketing Account Manager is responsible for managing a portfolio of client accounts, fostering strong relationships, and ensuring client retention through proactive communication. They will oversee internet marketing campaigns, analyze performance metrics, and collaborate with internal teams to drive client growth and satisfaction.

Job details

Contractor Click is a digital marketing agency for interior & exterior home improvement contractors, focused on accelerating growth, generating more leads, and building profitable businesses. Our programs encompass marketing strategy, Meta Facebook Ads, Google Ads, Local SEO, CRO, CRM Lead Conversion Optimization, advisory services, and more. Your Passion: You are driven by building strong, lasting relationships with clients and seeing their businesses thrive through effective digital marketing strategies. You are passionate about understanding client needs and translating them into successful outcomes. You are enthusiastic about the dynamic world of online marketing and eager to stay ahead of industry trends. You are motivated by exceeding client expectations and turning satisfied customers into enthusiastic advocates. You are: An excellent communicator, both in writing and verbally, capable of explaining complex concepts clearly and concisely. Highly organized and detail-oriented, ensuring smooth project management and accurate reporting. A natural relationship builder with strong interpersonal skills, comfortable engaging with clients daily via phone and web meetings. Proactive and possess outstanding follow-up and follow-through abilities. A skilled project manager, adept at juggling multiple client accounts and deadlines effectively. Accountable and possess strong time management skills. Eager to learn and adapt to the ever-evolving digital marketing landscape. Analytical and enjoy using data to understand performance and drive strategic decisions. You will be responsible for: Client Retention: Maintaining and strengthening relationships with a portfolio of assigned clients through proactive communication, campaign reviews, and exceptional service. Campaign Management & Analysis: Overseeing and analyzing internet marketing campaigns (SEO, PPC, Social Media, etc.) to ensure they meet and exceed client performance goals and KPIs. Relationship Building: Fostering strong rapport and trust with clients through timely, consistent, and value-driven communication. Client Education: Clearly explaining campaign performance, progress, and ROI to clients, ensuring they understand the value of our services. Internal Collaboration: Working closely with internal teams (e.g., SEO specialists, PPC managers, social media marketers) to ensure seamless campaign execution and client satisfaction. Account Growth: Identifying opportunities to expand our services within existing client accounts. Reporting & Documentation: Maintaining accurate client records, communication logs, and providing clear and concise performance reports. Problem Solving: Investigating and resolving client issues effectively and efficiently. You have: Excellent time management skills with a keen ability to prioritize. Strong problem-solving abilities and attention to detail. Self-aware, with an ability to adjust approaches based on feedback. Strong interpersonal skills and ability to maintain professionalism under pressure. Proven excellent written and verbal communication skills. A keen eye for detail and strong organizational abilities. Great people skills and comfort conducting professional conversations remotely. A track record of outstanding follow-up and follow-through. 3+ Years of experience in account management in a digital marketing agency environment. Demonstrated project management skills. Effective time management and a strong sense of responsibility. A proactive attitude and a desire to learn. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Experience navigating major internet advertising platforms (e.g., Google Ads, Google Analytics, Bing Ads, Facebook Ads Manager) is a plus. Strong quantitative and analytical skills with the ability to interpret data. The ability to understand and apply Return on Investment (ROI) principles. A Bachelor’s Degree in General Business, Marketing, Advertising, Public Relations, Journalism, or English (Preferred but not required). Role Description This is a full-time remote role for an Account Manager/Client Success Manager at Contractor Click. The Marketing Account Manager will be responsible for managing client accounts, communication, monthly client campaign reviews, client experience, client onboarding to help contractors grow their businesses. Job Overview: As an Account Manager at Contractor Click, you will be the primary point of contact for a portfolio of our valued clients. Your core responsibility will be to nurture and strengthen client relationships, ensuring their satisfaction and driving them towards becoming enthusiastic advocates for our services. Your ultimate goal is client retention and elevating their experience from satisfied to thrilled, embodying our company WINNERS CULTURE.

What you’ll do

The Marketing Account Manager is responsible for managing a portfolio of client accounts, fostering strong relationships, and ensuring client retention through proactive communication. They will oversee internet marketing campaigns, analyze performance metrics, and collaborate with internal teams to drive client growth and satisfaction.

Requirements

Candidates must have at least 3 years of experience in account management within a digital marketing agency environment. Proficiency in Microsoft Office and experience with major advertising platforms like Google Ads and Facebook Ads Manager are required, along with strong analytical and project management skills.

Listed skills

• Time management · Preferred
• Problem solving · Preferred
• Account Management · Preferred
• Data analysis · Preferred
• Communication · Preferred
• Project management · Preferred
• Microsoft Office Suite · Preferred
• Relationship Building · Preferred
• CRM · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Account Management
• Digital Marketing
• Project Management
• Client Retention
• Communication
• Google Ads
• Meta Facebook Ads
• SEO
• PPC
• Data Analysis
• Time Management
• Relationship Building
• CRM
• Strategic Planning
• Microsoft Office Suite
• Problem Solving

Job areas

• Marketing
• Customer Service & Support
• Management & Leadership
• Data & Analytics
• Consulting