Account Executive

Make a difference in a growing, innovative mental health organization and centre of excellence in people-centered care. Work with supportive colleagues who are passionate about improving lives and champions for quality and continuous learning. As an Account Executive, you will be an integral part of a collaborative team focused on delivering seamless services to our clients and customers. If you are looking for a company that is constantly moving forward in pursuit of successful outcomes, get ready to love it here! What you’ll be doing: * Invite Sales Director to facilitate further exploration and potential sales of new services when necessary * Conduct ongoing needs assessments with customer base to identify areas for partnership * Consult with customers and develop solutions for challenging business problems * Renew existing business * Provide online Employee Orientation Sessions and Supervisory Training * Understand customer needs, and identify opportunities for up-selling and cross-selling * Review and develop promotional and awareness tool and strategies * Update CRM (Salesforce), ensuring accurate customer information * Manage customer account to contract satisfaction * Participate in sales presentations as requested * Attend regular customer meetings * Deliver Wellness Sessions * Provide consultation to leaders regarding organizational psychological health & wellness and employee issues * Prepare, review, analyze and deliver customer reports * Respond to customer queries and concerns * Facilitate new customer launches and implementation activities, the distribution of promotion materials, and custom-designed service delivery components when required What we’re looking for: * 2-year diploma in Marketing, Business Administration, HR or other relevant discipline * 2-3 years’ experience in a professional business to business sales and/or account management environment * Ability to apply critical, analytical thinking and creativity when developing customer-focused solutions * Excellent verbal, listening and written communication skills; French language skills are an asset * Strong business acumen and unbridled curiosity * Strong customer service, problem solving and negotiating skills * Excellent organizational skills and a strong attention to detail * Excellent presentation and meeting facilitation skills * Ability to work independently as well as contribute to team objectives * Proficient with Microsoft Office, and CRM software (Salesforce) * Valid driver’s license, access to vehicle, and the ability to travel As part of our commitment to the health and safety of our patients, staff, clients and community from COVID-19, subject to any accommodation required by applicable human rights legislation, Homewood Health requires that all staff have received all required doses of a COVID-19 vaccine approved by Health Canada. Why work with us Homewood Health is Canada’s largest and leading service provider for medically focused, evidence-based treatment of mental health and addiction disorders. Our organizational culture values service excellence, integrity, collaboration and innovation. Our people make a difference! As an equal opportunity employer, Homewood Health is committed to employment accessibility, diversity, equity and inclusion. For this reason, we encourage applications from members of equity-seeking groups including women, racialized and indigenous communities, persons with disabilities, and persons of all sexual orientations and gender identities/expressions. Join us at Homewood Health™ and be part of a diverse team helping Canadians live healthier, more productive and fulfilling lives. This job posting is for an existing vacant position within the organization.

The Account Executive is responsible for managing customer accounts, identifying up-selling opportunities, and facilitating training sessions. They will also conduct needs assessments, develop business solutions, and maintain accurate records in Salesforce.

Candidates must have a 2-year diploma in a relevant field and 2-3 years of experience in B2B sales or account management. Proficiency in Microsoft Office and CRM software, along with excellent communication and presentation skills, is required.

• Health and safety commitment • Professional development

Identified from the job description. Confirm important requirements above.

• B2B Sales
• Account Management
• Salesforce
• Customer Needs Assessment
• Presentation Skills
• Meeting Facilitation
• Consultation
• Negotiation
• Problem Solving
• Business Acumen
• Communication
• Analytical Thinking
• Microsoft Office
• Strategic Planning
• Relationship Management
• Continuous Development
• Business Problems
• Cross-Selling
• Organizational Skills
• Customer Relationship Management (CRM) Software
• Curiosity
• Valid Driver's License
• Needs Assessment
• Business To Business
• Mental Health
• Customer Relationship Management
• Business Administration
• Customer Service
• Creativity
• Disabilities
• Sales
• French Language
• Marketing
• Innovation
• Presentations
• Sales Presentations
• Upselling
• Detail Oriented
• Psychological Health

• Sales
• Healthcare
• Customer Service & Support
• Marketing
• Human Resources
• Account Executive
• Account Executive (General)
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

Minimum education

College diploma

Minimum experience

2+ years

Posting language

English

Working hours

38 hours per week