Account Executive, Ticket Sales & Service

Build new Forge FC fan and client relationships through group experiences, season memberships, and thoughtful service. Location / work model | Hamilton, Ontario — on-site Team / property | Forge FC — Ticket Sales & Service Reports to | Director, Ticketing & Fan Engagement Employment | Full-time — existing vacancy Anticipated start | August 2026 Schedule | All Forge FC home matches; evenings and weekends as required for events Compensation | $46,500–$49,500 base salary + bonus compensation About Hamilton Sports Group Hamilton Sports Group (HSG) brings professional sport and live entertainment together through the Hamilton Tiger-Cats and Forge FC. Based in Hamilton, Ontario, we create memorable experiences for fans, partners and community—on game day and throughout the year. Our teams are grounded in proud histories and focused on what comes next. We are building a connected, modern organization where strong ideas travel across teams, decisions are informed by insight, and people work together to grow the game and our impact in Hamilton and beyond. The opportunity Forge FC is looking for an Account Executive to grow group sales, new season memberships and other business-development programs. You will prospect across local businesses, schools, youth sports, unions, community and newcomer groups, associations and employee-appreciation programs—then turn those conversations into relevant experiences that bring people together around Forge FC. This role is equal parts disciplined outreach, consultative selling and reliable service. You will develop new concepts, build a qualified pipeline, close business and work with internal teams to ensure each commitment is delivered smoothly. What Success Looks Like Individual and Ticketing team revenue goals are achieved or exceeded across season memberships, groups, premium products and new business. A qualified, diverse prospect base is built through targeted data, outbound outreach, meetings, referrals and networking. Group concepts and tailored experiences create measurable attendance, revenue and fan-engagement opportunities. Every lead, touchpoint, source, commitment and follow-up is accurately maintained in Salesforce. What You’ll Own Prospect, engage and close new season-membership and group business through targeted outreach, meetings and networking. Develop group themes, programs and tailored experiences for businesses, schools, youth sport, community organizations and other audiences. Meet or exceed weekly, monthly and quarterly revenue and prospecting goals across assigned products. Build long-term client relationships by understanding needs, recommending the right solution and providing responsive service. Maintain complete and timely sales activity, pipeline and client records in Salesforce. Partner with Ticket Operations to ensure group and season-membership transactions are processed and fulfilled accurately. Collaborate with Ticket Sales & Service colleagues on campaigns, lead development and shared revenue priorities. Represent Forge FC at sales, networking and community events to generate new business and strengthen relationships. Attend Forge FC home matches and support group activations, hospitality and other business-development initiatives. How You’ll Work Reporting to the Director, Ticket Sales & Service, you will manage a personal pipeline while collaborating with Ticketing, Ticket Operations and match-day teams. You will balance proactive new-business activity with accurate administration and dependable service through the full client journey. What You Bring Demonstrated outbound sales experience with evidence of building a pipeline, closing business and meeting revenue goals. Strong prospecting instincts and confidence initiating conversations with different business and community audiences. Clear communication and the ability to translate client needs into practical ticketing or group-experience solutions. Strong organization, time management and follow-through across multiple opportunities and deadlines. A relationship-first approach that supports both acquisition and long-term client value. Comfort working with performance goals, sales activity measures and accurate CRM practices. A valid driver’s licence, a clean driving record and reliable access to a personal vehicle. Assets—not requirements An established personal or professional network in Hamilton and the surrounding region. Experience in professional sport, live events or another ticketed, membership or customer-focused environment. Experience with Salesforce, Archtics or comparable CRM and ticketing platforms. Post-secondary education in business, marketing, sport administration or a related field—or an equivalent combination of education and practical experience. What You Can Expect From HSG A clear connection between your business-development work and the growth of Forge FC’s fan community. Hands-on experience across prospecting, solution development, ticketing operations and match-day delivery. The opportunity to create group concepts for a wide range of business and community audiences. A collaborative sales environment with shared goals, regular coaching and visible results. How To Apply Please submit your résumé through the application link associated with this posting. Candidates selected to move forward will receive information about the next steps in the process. Please note HSG will not use AI to screen applicants. A place to contribute and belong Hamilton Sports Group is committed to an inclusive workplace where people can contribute, grow and belong. We welcome applications from qualified candidates with different backgrounds, identities, perspectives and paths to experience. If you require an accommodation at any stage of the recruitment process, please let us know through the application process. We will work with you to support your participation in accordance with applicable requirements.

The Account Executive is responsible for driving revenue through the sale of season memberships and group experiences for Forge FC. This involves proactive prospecting, managing a sales pipeline in Salesforce, and providing high-quality service to maintain long-term client relationships.

Candidates must have demonstrated outbound sales experience and a valid driver's license with a reliable vehicle. A background in professional sports or live events and familiarity with CRM tools like Salesforce or Archtics is preferred.

• Time managementPreferred
• Customer servicePreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Outbound Sales
• Prospecting
• Consultative Selling
• Relationship Management
• CRM Management
• Pipeline Development
• Business Development
• Client Service
• Networking
• Time Management
• Communication
• Salesforce

• Sales
• Sports & Recreation
• Customer Service & Support
• Marketing

Minimum education

Bachelor’s degree

Minimum experience

0+ years

Apply by

Sep 13, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level