Technical Account Manager

Flexera is seeking an experienced, results-driven, and high-energy Technical Account Manager to join our high-performing Customer Success team. This role will specifically support partners who use Flexera’s FinOps product offerings including CloudCheckr, Cloud Cost Optimization, and ProsperOps product lines, helping them drive value, optimize usage, and achieve their business outcomes. As a Technical Account Manager at Flexera, you will consult primarily with existing customers, helping to understand their business requirements and leveraging Flexera’s FinOps portfolio of solutions to help customers realize value that aligns with their strategic goals. Additionally, you'll contribute to our global Solution Architecture & Advisory and Technical Account Management teams, bridging internal stakeholder groups and functional areas to continually enhance our solutions in response to evolving customer needs, market trends, and technological advancements. You’ll leverage your deep expertise in cloud platforms (AWS, Azure, GC), FinOps, and cloud cost management to advise customers on best practices, configuration, and optimization. This is a highly collaborative, customer-facing role that blends technical knowledge and insight with strategic relationship management. Responsibilities: Understand key customer use cases and ensure alignment to business outcomes through strategic guidance and platform optimization Serve as the primary consultative contact for Flexera FinOps products, providing guidance on best practices and innovative solutions Collaborate closely with Flexera Account and Partner Development Managers to drive retention and growth within accounts Develop best practices for customers, document these and refresh these regularly through ongoing customer engagements. Create training and enablement content and work with the Flexera Enablement team to publish through the appropriate channels for customers to refer to. Identify opportunities for product expansion or new use cases, supporting Sales in growth conversations Deliver strategic business reviews and usage reports to demonstrate value and align on future goals Support creation and improvement of user-facing content including training materials, quick reference guides, and onboarding resources Engage with the product development process on an ongoing basis to provide valuable field insights to product management and engineering teams. Expectations: Proactive, consultative, and solutions-oriented in every interaction, internally and externally Foster long-term, trusted advisor relationships with technical and business stakeholders Stay current with Flexera’s platform capabilities and the evolving cloud and FinOps landscape Travel up to 20% of the time to engage directly with customers, attend events, customer success initiatives, and renewal efforts Qualifications: Experience as technical support/customer success/consultant/solution engineer in SaaS or cloud environments Strong knowledge of public cloud platforms (AWS, Azure, GC) and experience with FinOps, cloud billing, or cloud cost management SaaS background; experience with cloud management platforms preferred Excellent communication and relationship-building skills across all levels of an organization Comfortable in fast-paced environments and navigating complex customer challenges Self-starter with strong organizational and time management skills Education: FinOps certification AWS, Azure, and GC certifications preferred Bachelor’s degree in Computer Science, Information Technology, or a related field preferred Nice to Have Exerpeince: FinOps Certified FOCUS Analyst Language Skills of Spanish or Portuguese is a plus to support LATAM region

Serve as the primary consultative contact for FinOps products to help customers optimize cloud usage and achieve business outcomes. Collaborate with internal teams to enhance solutions and provide field insights to product management and engineering.

Requires experience in technical support or consulting within SaaS/cloud environments with strong knowledge of public cloud platforms and FinOps. A bachelor's degree and relevant cloud or FinOps certifications are preferred.

Identified from the job description. Confirm important requirements above.

• Cloud Cost Management
• FinOps
• AWS
• Azure
• Google Cloud Platform
• Strategic Relationship Management
• Customer Success
• Solution Architecture
• Technical Consulting
• SaaS
• Cloud Billing
• Account Management
• Training and Enablement
• Business Review Delivery
• Stakeholder Management
• Technical Support

• Customer Service & Support
• Technology
• Software
• Consulting
• Sales

Minimum education

Professional degree

Minimum experience

5+ years

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level

Application method

Direct apply is available