Account Manager

Job summary

The Account Manager is responsible for driving new business acquisition and managing existing client relationships to align technology investments with business objectives. They will facilitate strategic planning, conduct business reviews, and collaborate with technical teams to ensure client satisfaction and service delivery.

Job details

About Us: Exchange Technology Services is a leading IT consulting company in Winnipeg and part of the Exchange Income Corporation's family of companies. We provide a wide range of services, including Managed IT, Project Management, Business Intelligence, Cyber Security, Digital Transformation, Training Services, Installation Services, and Telecommunications across Canada and the US. If you are looking for a fast-paced career, serving enterprise customers and managing diverse IT projects, we invite you to join us. Our work environment is dynamic, filled with learning opportunities, exciting and challenging projects, and a chance to make a positive impact on clients’ businesses. We value teamwork, fun, and achieving amazing results together. JOB OVERVIEW Reporting to the Director of Business Development, the Account Manager is responsible for driving new business acquisition while developing and growing existing client relationships. This role serves as a trusted advisor to clients, helping organizations align technology investments with business objectives through managed IT services, cybersecurity, and professional services. The ideal candidate combines strong business development skills with a consultative sales approach and a passion for technology. They are skilled at uncovering client needs, identifying opportunities, and collaborating with technical teams to deliver exceptional customer outcomes. KEY RESPONSIBILITIES Business Development Identify, qualify, and pursue new business opportunities within target markets and industries. Prospect through networking, referrals, cold outreach, events, social selling, and strategic partnerships. Develop and execute territory and account growth strategies. Build relationships with decision-makers, executives, and key stakeholders. Manage the sales cycle from initial discovery through proposal presentation and contract execution. Maintain an active sales pipeline and consistently achieve sales targets. Account Management Serve as the primary relationship manager for assigned accounts. Conduct regular client meetings, business reviews, and strategic planning sessions. Develop a deep understanding of client business objectives, challenges, and technology needs. Act as a trusted advisor by recommending solutions that improve productivity, security, and operational efficiency. Identify opportunities for upselling, cross-selling, and expanding services. Ensure client satisfaction and retention through proactive engagement. Client Success & Strategic Planning Facilitate Quarterly Business Reviews (QBRs) and account planning meetings. Review service performance, emerging technologies, and future initiatives with clients. Collaborate with service delivery teams to address concerns and improve client outcomes. Monitor client health, risks, and growth opportunities. Assist with renewals and contract negotiations. Collaboration Work closely with technical sales engineers, project managers, service delivery teams, and leadership. Coordinate client onboarding and implementation efforts. Assist with RFPs, proposals, statements of work, and presentations. Ensure a seamless transition from sales to service delivery. CRM & Reporting Maintain accurate account information, pipeline activity, and forecasting within CRM systems. Track key performance indicators, revenue growth, and sales activities. Prepare reports and updates for leadership. Participate in strategic planning and sales reviews. Additional responsibilities as assigned. QUALIFICATIONS EDUCATION & EXPERIENCE Post-secondary education in Business, Sales, Marketing, Information Technology, or a related field preferred. 1 - 3+ years of experience in account management, business development, technology sales, or managed services. Proven track record of achieving sales targets and growing revenue. Experience working within an MSP, VAR, technology integrator, software provider, or related IT services environment is preferred. KNOWLEDGE, SKILLS & ABILITIES Some knowledge of managed IT services, Microsoft 365, cybersecurity solutions, cloud services, networking, infrastructure, business continuity, disaster recovery, and professional services. Deep technical expertise is not required; the ability to communicate technology solutions to business audiences is essential. WORKING CONDITIONS Must be able to obtain and maintain a clear criminal record check Physically able to perform all listed job duties Work performed primarily in an office environment Manual dexterity required to use desktop computer and telephone This role involves working in a variety of environments and includes regular interaction with staff and members of the public This position is eligible for the Mileage Reimbursement Program, as it requires travel to client sites Various shifts at a fast pace to meet service level requirements of our clients What We Offer: Competitive salary and benefits package Registered Retirement Savings Plan with Company Matching Employee Share Purchase Plan Onsite Gym Subsidized Phone Plan Opportunities for professional development and career growth Collaborative and innovative work environment If this sounds like an opportunity you would like to be a part of, please apply! Please note, Exchange Technology Services is an equal opportunity employer. We are committed to building a diverse and inclusive workplace and encourage applications from all qualified individuals. Accommodations are available upon request throughout the recruitment process. Please reach out to careers@exchangetech.ca if you have any questions. Exchange Technology Services uses Artificial Intelligence (AI) to generate candidate summaries based on information provided in the candidate's application and resume. These summaries are intended to support, but not replace, human review during the recruitment process. We do not use AI to make any final hiring or interview decisions.

What you’ll do

The Account Manager is responsible for driving new business acquisition and managing existing client relationships to align technology investments with business objectives. They will facilitate strategic planning, conduct business reviews, and collaborate with technical teams to ensure client satisfaction and service delivery.

Requirements

Candidates should have 1-3+ years of experience in account management, business development, or technology sales, preferably within an MSP or IT services environment. A post-secondary education in a related field is preferred, along with the ability to communicate technical solutions to business audiences.

Benefits

• Competitive salary • Registered Retirement Savings Plan with Company Matching • Employee Share Purchase Plan • Onsite Gym • Subsidized Phone Plan • Professional development opportunities

Listed skills

• Microsoft 365 · Preferred
• Account Management · Preferred
• Client Relationship Management · Preferred
• Business development · Preferred
• Contract Negotiation · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Account management
• Business development
• Sales pipeline management
• Consultative sales
• Managed IT services
• Cybersecurity
• Strategic planning
• Client relationship management
• Proposal development
• Contract negotiation
• Microsoft 365
• Cloud services
• Networking
• Infrastructure
• Business continuity
• Disaster recovery
• Report Writing
• Technology Sales
• Sales Pipelines
• Operational Efficiency
• Social Selling
• Workplace Inclusivity
• Cloud Services
• Cross-Selling
• Sales Prospecting
• Business Objectives
• Technology Solutions
• Emerging Technologies
• Digital Transformation
• Client Onboarding
• Account Management
• Account Planning
• Artificial Intelligence
• Business To Business
• Telecommunications
• Business Intelligence
• Business Development
• Customer Relationship Management
• Business Acquisition
• Business Continuity
• Strategic Planning
• Communication
• Information Technology
• Consultative Selling
• Consulting
• Contract Negotiation
• Cyber Security
• Disaster Recovery
• Sales
• Forecasting

Job areas

• Sales
• Consulting
• Technology
• Management & Leadership
• Customer Service & Support
• Account Manager
• Account Manager (General)
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products