Provide excellent customer service, and interact with guests and wholesale customers. Be familiar with the process of ordering and arranging parts, and setting up delivery as required. Maintain minimum levels of parts and supplies thro[...]
The Parts Manager is responsible for overseeing the operations of the parts department and maintaining a high level of customer satisfaction at all times. He/She should forecast the goals and objectives of the parts department and stri[...]
Establish long- and short-term goals for the Finance & Insurance department, including objectives for turnover, profit, percentage, and finance source. Establish methods and procedures to accomplish above planned objectives. Analyze pe[...]
Work with all department Managers to assure that clear communications between Sales department and other departments are maintained. Maintain a clear and thorough understanding of the policies and procedures of the dealership at all ti[...]
Receive repair orders from dispatch tower/Service Advisor and perform work as outlined on repair order with efficiency and accuracy. Ensure work is performed in accordance with dealership and factory standards. Communicate with parts d[...]
Analyze multiple data sources to effectively appraise vehicles. Purchase vehicles from a wide range of sources (Auctions, Private sales, Events, Business) Identify Damages via photos and report on vehicle value Meet with private sale c[...]
Handling customer calls regarding appointment cycle and ensuring all service appointments are scheduled when due. Review unconfirmed appointments in the system and contact customers to confirm several days prior to the scheduled appoin[...]
Prepare the showroom and ensure it is in an attractive and desirable state at all times. Assist in greeting and welcoming customers and provide excellent customer service. Provide support to the Sales Department during the vehicle deli[...]
Handle customers inquiries promptly and accurately, listen to vehicle concerns and write repair orders. Ensure repair orders and all paper work is legibly and accurately completed, with all customer requests or points of concern docume[...]