Branch Coordinator - Rosemère - Full time

February 7 2023
Industries Recruitment, Employment services
Rosemere, QC • Full time

Job Description

Position details

Position Type: Full Time, Permanent


  • Excerpts from the full job description
  • Complementary Health Insurance
  • Full job description

New Look Eyewear, the largest optical brand in Quebec and Canada, has a vast network of 79 branches in Quebec and Ontario and has more than 800 employees. In order to pursue the growth of the company supported by objectives of excellence, it is looking for a dynamic and organized employee as:

Client Relations Coordinator


Reporting to the branch manager, the person will take care of the customers, in particular, the reception of the customers in branch, the reception of the calls, the making of appointments of the customers, reminders , courtesy follow-ups and notify customers of the receipt of their orders. Also, through his role, the person will be in charge of ensuring the excellence of customer service by making sure to direct them to the right services. The person may participate in certain administrative tasks as needed.

Main responsibilities

· Greet customers at the branch by directing them to the right departments;

· Answer branch calls;

· Make customer appointments by phone and in branch;

· Confirm appointments;

· Make courtesy reminders to customers;

· Perform eye exam reminders from optometrists;

· Inform customers of the receipt of their orders;

· Support the team in certain administrative tasks as needed;

· All other related tasks. Requirements

· Completed high school diploma;

· Training in office automation, an asset;

· Relevant experience in a similar position, an asset; Knowledge of CTRL software, an asset;

· Good ability to manage multiple tasks at the same time when busy;

· Excellent customer service and professionalism;

· Resourcefulness and autonomy;

· Good team spirit and collaboration

· Dynamism and enthusiasm;

· Bilingual, an asset.


· Full-time position on a weekly basis of 30 hours and more,

· Be available to work days, evenings and Saturdays

· Great opportunity to work in a growing company;

· Competitive compensation, bonus program and benefits;

· Stimulating and dynamic work environment, among a team of dedicated professionals.

Job Type: Full Time, Permanent

Advantages: Complementary Health Insurance

Working hours:

  • Availability on weekends
  • From Monday to Friday
  • Day shift
  • Evening shift

Additional Pay Types: Premiums

Job location: Single location

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