Customer Service Representative – Spare Products Order Desk

May 12 2019
Industries Consumer goods (Others)
Categories Sales, Business Development, Security, Sales Support
Montreal, QC


Location: Montreal, 3-minute walking distance from Namur metro station

About dormakaba 
Dormakaba has been ranked in the top 100 global tech leaders by Thomson Reuters!

The dormakaba Group is one of the top three companies in the global market for access and security solutions. The company is a single source provider of products, solutions, and services related to doors and secure access to buildings and rooms. No matter where you are if you need reliable and innovative access and security solutions, we will provide you high-quality service – in hotels, shops, sports facilities, airports, hospitals, at home or in the office. Around the globe.

With over 16,000 employees worldwide (450 in Montreal), dormakaba is present in over 130 countries and has more than 150 years of experience. The dormakaba Group headquartered in Rümlang, Switzerland, is quoted on the Swiss stock exchange and generates annual revenues of over 3 billion Canadian dollars.

Dormakaba offers you a career, not a job. Join dormakaba now and make a real difference in creating the next generation of products and services that will impact future generations. For more information, please visit

Category Sales & Services

Position Summary: 
The person is responsible for order entry/administration of spare products and consumables. The person is responsible to meet overall objectives, to coordinate the implementation of the procedures to assure achievements of customer satisfaction.

Main Responsibilities:
•Answers incoming customer calls, emails and chat regarding orders, service questions, and general client concerns 
•Manage Webstore orders
•Process incoming orders in the ERP system as per procedures in place
•Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every    caller 
•Update customer information in the customer service database during and after each call 
•Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
•All other task related to this position or required by superior;

Job Requirements
•3+ years' experience in customer services 
•Ability to remain professional and courteous with customers at all times 
•Excellent verbal and written communication skills, both in English and in French
•Proficiency with Microsoft Office Suite
•Well organized, self-starter, responsible
•Must be willing to comply with pre-employment screening, including but not limited to, reference verification and the   background check
•Must have unrestricted Canadian work authorization
•Add or send if possible two versions of your CV (French and English) *****@*********.com or visit

Please note that the masculine is used for the sole purpose of lightening the text.

We thank all applicants for their interest, however, only those selected for an interview will be contacted. 

We subscribe to the principle of employment equity and encourage applications from the four designated groups identified in the Employment Equity Act.

Apply now! network